SR QE

Concentrix • 2 days ago
Apply now
Similar jobs
742,156open jobs
44,537companies
106,204added this week
Browse all
Salary
≈ $12k – $26k per year (Estimated)
Location
In office (Pasay)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 23, 2026. Concentrix scores C on the Alion truth index.

Overview
Company
Impact
Profile match

Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

SR QE -

Job Description

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  • Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
  • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  • Contribute to maintaining forms and legends documents
  • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Location:

PHL Pasay City - MOA

Language Requirements:

Time Type:

Full time
Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
742,156 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Operations
Similar stack
Same company
Pasay
≈ $17k – $37k per year (Estimated) • In office • 5+ years exp • Bachelor's Degree
Apply
≈ $12k – $27k per year (Estimated) • Remote (Philippines, US time zones hours) • Full-Time • 3+ years exp
Analytics
ETL/ELT
Apply
≈ $12k – $26k per year (Estimated) • In office • Quezon City
Apply
≈ $9.5k – $22k per year (Estimated) • In office • Full-Time • 3+ years exp • Bachelor's Degree • Philippines
Analytics
Microsoft Excel
Management
Microsoft Office
Apply
≈ $17k – $43k per year (Estimated) • In office • 10+ years exp • Bachelor's Degree • Pulilan
Apply
≈ $7.5k – $18k per year (Estimated) • In office • Full-Time • 3+ years exp • Bachelor's Degree • Taguig
Analytics
Microsoft Excel
Apply
≈ $6k – $15k per year (Estimated) • In office • Full-Time • 2+ years exp • Bachelor's Degree • Philippines
SQL
Databases
Oracle
Management
Microsoft Office
Apply
≈ $6k – $15k per year (Estimated) • In office • Full-Time • 2+ years exp • Bachelor's Degree • Makati
SQL
Databases
Oracle
Management
Microsoft Office
Apply
≈ $9k – $21k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Quezon City
Apply
Manager I, Facilities 2 months ago
≈ $9k – $21k per year (Estimated) • In office • Full-Time • Quezon City
Apply
≈ $13k – $29k per year (Estimated) • In office • Full-Time • Pasay
Apply
≈ $16k – $42k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Pasay
Management
Agile
Apply
≈ $11k – $25k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Pasay
Analytics
Microsoft Excel
Apply
≈ $7.5k – $13k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Pasay
Analytics
Microsoft Excel
Apply
≈ $13k – $32k per year (Estimated) • Hybrid • Full-Time • 3+ years exp • Bachelor's Degree • Pasay
Analytics
Microsoft Excel
Management
Microsoft Teams
SharePoint
Apply
See all jobs
This is one of many
742,156 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles