2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers

Concentrix • Business Process Outsourcing (BPO) • Call Center Services • 1 day ago
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Salary
≈ $12k – $26k per year (Estimated)
Location
In office (Quezon City)
Seniority
Senior

Confirmed on the employer's own hiring board on Sep 26, 2026. First seen by Alion on Sep 24, 2026. Concentrix scores C on the Alion truth index.

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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Business Process Outsourcing (BPO) • Call Center Services • 5000+ employees • Est. 1983

Job Title:

2026 Training and Quality GVPAD - Sr Quality Evaluator/Trainers

Job Description

As of April 22, 2025, this job posting is for:

Hybrid Trainer opening in Makati Ayala North Exchange.

Onsite Sr Quality Evaluator for Cebu

Sr Quality Evaluator

The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.

Trainer II

The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.

Location:

PHL Quezon City - Tera Tower 20th Floor

Language Requirements:

Time Type:

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