Sr Sales Trainer

Concentrix • 1 day ago
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Salary
≈ $11k – $25k per year (Estimated)
Location
In office (Malaysia)
Seniority
Senior
Employment
Full-Time
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Sr Sales Trainer

Job Description

The Sr. Specialist, Sales Trainer is responsible for designing and delivering high-impact training programs that enhance client-specific knowledge and skills, focusing on advanced sales processes and systems. This position leads collaborations with internal and/or external stakeholders to create tailored content that addresses business needs, driving efficiency and productivity across the organization. He/she/they will work autonomously with moderate supervision to ensure the effectiveness of training initiatives.
  • Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
  • Provide skills-based coaching and client-specific training on a regular basis to support achievement of operating plan targets, sales targets, and high customer satisfaction
  • Partner with internal and external stakeholders to develop and deliver effective training and development programs designed to enhance advanced sales knowledge and skills across various sales motions
  • Analyze performance data and customer experience trends to develop and implement strategic sales plays and best practices tailored to specific territories
  • Oversee and validate the quality of training delivery to ensure it meets established standards and aligns with business goals
  • Track the effectiveness of training interventions through a range of assessment tools and methodologies for continuous improvement
  • Collaborate with stakeholders to optimize sales processes and systems, ensuring a superior customer experience is consistently achieved
  • Maintain high-level communication with internal stakeholders to foster and develop strategic client relationships while staying informed about the evolving business environment for training material updates

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

English

Time Type:

Full time2026-10-01
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