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Location
In office (Makati)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Sr. Specialist, Sales Development

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Sales Development Specialist to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

  • At least 5+ years of experience in a metrics-driven sales or customer-facing role

  • Experience with SaaS opportunities Experience in prospecting, outreach, lead qualification and lead generation Experience selling IT or recruiting solutions

  • For the Philippines market, fluency in Tagalog and English to service customers

  • Excellent communication, interpersonal, organizational and telephone skills

  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

  • Ability to analyze business opportunities and read situations well

  • Ability to gather and use data to inform decision making and persuade others

  • Ability to develop compelling strategies that deliver results with strong attention to detail

You will:

  • Follow outbound contact schedule to reach targeted potential customers identified

  • through prospecting

  • Assess and prioritize lead from sales, trials, partners and other sources

  • Qualify the BANT (budget, authority, need and timeline) of leads

  • Help Sales and Marketing reach Market Development related goals

  • Help identify the best solutions for customers and how to implement those solutions

  • Foster trust between customers and clients

  • Reach mastery of product knowledge and technical understanding of services to assess

  • client requirements

  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product

  • usage

  • Manage high volume of customer contacts through phone and email each day - majority of

  • communication is outbound

  • Work with your team and management to provide a professional experience during all

  • interactions with customers and prospects

  • Maintain the customer management system (CRM) to ensure all relevant data is captured

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees

  • Paid Time off

  • Bereavement Leave

  • Life Insurance Group Personal Accident Program

  • Employee Assistance Program

  • Recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of this working equipment is prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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