Sr. Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key responsibilities:

• Handle a team of 20 to 30 people

• Responsible for New Hire training and Quality audits.

• This role requires day to day communication directly with the US clients.

• Report creation and publishing

• Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies, and procedures. Attend required manager development training

• Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members.

Desired Skills:

• Experience in direct Client interaction. handling will be additional advantage.

• Willingness to work a flexible schedule

• Healthcare domain knowledge

• Experience in Billing and Reconciliation, Benefit Access will be added advantage

Educational Qualification: Graduate

Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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