Supervisor, IT Operations (TCF)

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Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Key Roles and Responsibilities:-

• Entry level professional in a supervisory role. Receives predetermined work assignments that are process-driven, and subject to a moderate level of control and review.
• Directs subordinates on a course of action based on knowledge of established policies and procedures to complete assignments using established guidelines. Works on issues of limited scope.
• Provides input and contributes to managing costs related to a unit or sub unit.
• Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Receives assignments in task oriented terms and supervises subordinates to set priorities and complete assignments.
• Executes specified routine tasks. Erroneous decisions or failure to achieve results will cause delays in schedules. Meets unit targets typically against a weekly plan.
• Coordinates, supervises and drives direct reports to achieve set metrics and business goals through coaching, mentoring, and providing regular feedback.
• Monitors daily/weekly operations of a unit or sub-unit.
• Provides immediate supervision to a unit or group of employees, assigning tasks, monitoring work at frequent intervals, and maintaining schedules and workflow of the team.
• Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information. Conveys straightforward information to audiences.
• A portion of time is normally spent performing individual tasks related to the unit or sub-unit. Generally supervises semi-skilled employees.
• Reports to Manager/ Sr. Manager.

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