Supervisor, Training
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Location
In office (Davao City)
Employment
Full-Time
Overview
Company
Impact
Profile match
Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
Job Title:
Supervisor, TrainingJob Description
The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.- Develop a department of well-trained, competent professionals who continuously improve the
- organization and themselves
- Conduct Train-the-Trainer sessions
- Conduct quarterly one-on-ones with Trainers
- Coordinate with the Quality Supervisor and Operations on consistency issues
- Create and maintain consultant training schedule
- Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
- Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Location:
PHL Davao CityLanguage Requirements:
Time Type:
Full timeFree account
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