Team Leader

Concentrix • Portuguese: C1 • 3 days ago
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Salary
≈ $46k – $103k per year (Estimated)
Location
In office (Brazil)
Seniority
Staff
Employment
Full-Time
Overview
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Concentrix

Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.
concentrix.com • HQ: Newark, United States • Call Center Services • Business Process Outsourcing (BPO) • Information Technology • IT Outsourcing • Technical Support • Professional Services • 5000+ employees • Est. 1983

Job Title:

Team Leader

Job Description

O Líder de Equipe de Operações é responsável pela supervisão diária de um grupo de associados do call center. Esta posição garante que as métricas de desempenho sejam alcançadas, fornecendo treinamento, motivação e responsabilidade adequados.

Responsabilidades

  • Responsável pela supervisão diária dos agentes de serviço;

  • Garantir que as metas e métricas de desempenho do serviço sejam cumpridas;

  • Análise de relatórios de indicadores;

  • Desenvolver ações para melhoria de indicadores;

  • Condução de reuniões de equipe;

  • Promover os valores daConcentrixatravés de comportamentos e atitudes.

Requisitos

  • Público elegível: Team Leaders de todas as contas de São Paulo;

  • Estar no mínimo há 6 meses na função atual;

  • Todos os cargos são sujeitos a análise salarial;

  • Não ter medida disciplinar nos últimos 6 meses (Mar/2026 a Ago/26) e durante processoseletivo;

  • ABS < 7% nos últimos 3 meses (Junh/26 a Ago/26);

  • Não estar em PIP/PSP;

  • Nota de performance anual (2023) no mínimo 3;

  • Não estar de férias entre Março, Abril e Junho/24 e nem licenças médicas durante esteperíodo;

  • Ter oAspiringtobepara TeamLeaderconcluído;

  • Superior Completo ou cursando;

  • Pacote Office intermediário;

  • Horário de trabalho: 06:00hs - 14:00hs - 22:00hs
  • Escala de trabalho:: 6x1 com escala cíclica

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

English

Time Type:

Full time
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