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Location
In office (Athens)
Seniority
Staff · 3+ years exp
Employment
Full-Time
Overview
Company
Impact
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Concentrix is an American customer experience and business services company founded in 1983 and headquartered in Newark, California. It designs and runs customer support, sales, collections and back-office operations on behalf of more than two thousand client brands, employing hundreds of thousands of people across some seventy countries in dozens of languages. Listed on Nasdaq and enlarged by the 2023 acquisition of the French group Webhelp, the company has pushed beyond traditional call-centre outsourcing into experience design, automation and AI agents that deflect routine contacts before a human is needed.

Job Title:

Team Leader B2B Sales

Job Description

The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations.
  • Lead, develop, and motivate the team to achieve business objectives and weekly, monthly, and quarterly performance targets while maintaining high customer satisfaction.

  • Provide accurate sales forecasts, execute required customer success motions, and ensure CRM data is accurate and up to date.

  • Monitor team productivity, conduct regular performance reviews, and provide ongoing coaching and development.

  • Analyze performance data, customer insights, and market trends to implement sales strategies and best practices across assigned territories.

  • Maintain a strong understanding of client products, services, and industry trends, ensuring the team remains informed and competitive.

  • Manage client relationships effectively, identifying revenue growth opportunities and communicating business objectives and performance results.

  • Ensure alignment with operating plans, sales targets, and client performance targets (CPTs).

  • Collaborate with internal teams and external partners to deliver effective coaching, training, and development programs focused on customer success and revenue retention.

  • Coordinate team incentives and Sales Performance Incentive Fund (SPIF) programs.

  • Work cross-functionally to optimize sales processes, improve operational efficiency, and enhance the customer experience.

  • Lead the team in influencing buying and renewal decisions to drive customer satisfaction, retention, and business growth.

Candidate Profile:

  • Minimum 3 years of proven work experience in a sales leadership role (or similar)

  • Must be well-versed in High Performance Selling methodologies

  • Results-driven, analytically proficient, strategically minded with an operational outlook

  • Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment

  • Ability to maximize revenue through best practices

  • Execute high level of independent judgement and critical thinking

  • Strong written and verbal communication skills in both English C1/C2 and Spanish (C1) or Italian (C1).

    • Willingness to work on site from our office in Athens

[INTERNAL ONY]

Requirements:

  • 6 months in company with proven previous experience in targeted role OR 9 month in company

  • KPI Performance above Teams Average in the last 6 months

  • No absenteeism in the last 6 months

  • No disciplinary actions for the last 6 months

Location:

GRC Athens - Minwos 10-16

Language Requirements:

English, Italian, Spanish

Time Type:

Full time2026-10-04
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