Technical Deployment Lead

Job Title:

Job Description

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title

Technical Deployment Lead

Level

L400

Employment Type

Full-time

Security Requirements

Singapore Citizen, eligible to obtain and maintain Singapore Government security clearance (MINDEF vetting)

Location

Singapore (on-site at client premises, including secured MINDEF facilities, as required)

Role Summary

We are seeking a Technical Deployment Lead to act as the delivery lead and business analyst for agentic AI projects. You will own end-to-end delivery of agentic solutions - translating customer needs into clear requirements, coordinating the agentic project team, managing scope, timelines and risks, and ensuring a smooth transition into Day 2 operations. Combining business analysis with technical delivery leadership, you will be the primary bridge between the customer, developers, security and the deployment/operations team within a secure government environment.

Key Responsibilities

• Delivery leadership: Lead end-to-end delivery of agentic AI projects, managing scope, schedule, dependencies, risks and quality from initiation through go-live and handover.
• Business analysis: Elicit, document and prioritise business and technical requirements; map current-state and future-state processes; and define use cases and acceptance criteria for agentic solutions.
• Stakeholder management: Serve as the primary point of contact between the customer, developers, security and operations teams; facilitate workshops and align stakeholders on outcomes.
• Solution shaping: Translate customer priorities into solution requirements, user stories and delivery plans, and support solution-design decisions with the technical team.
• Team coordination: Coordinate the agentic project team, track tasks, remove blockers and ensure on-time delivery.
• Governance and reporting: Maintain project documentation, status reporting, risk and issue logs, and change control; report progress and outcomes to the customer.
• Transition to Day 2: Ensure a clean handover from project delivery into Day 2 operations, including runbooks, documentation and knowledge transfer.
• Quality and compliance: Ensure delivery aligns with customer security, compliance and governance requirements.

Required Qualifications

• Proven experience as a delivery lead / project lead and business analyst on technology projects, ideally involving AI, cloud or automation.
• Strong requirements-gathering, process-mapping and documentation skills (user stories, BRD / FRD, acceptance criteria).
• Experience coordinating cross-functional technical teams - developers, cloud / platform engineers and security.
• Working understanding of Microsoft Azure, agentic AI / Copilot solutions and the software delivery lifecycle.
• Excellent stakeholder-management, facilitation and communication skills with government or enterprise customers.
• Experience with delivery methodologies (Agile / Scrum and/or waterfall) and project governance.
• Singapore Citizen who is eligible to obtain and maintain Singapore Government security clearance, and willing to undergo the required MINDEF vetting process.
• Willingness to work on-site at client premises, including secured MINDEF facilities, as required.

Required Certifications

The candidate must hold the following Microsoft Azure certifications:

• Microsoft Certified: Azure Fundamentals (AZ-900).
• Microsoft Certified: Azure AI Fundamentals (AI-900).
• Microsoft Certified: Azure AI Engineer Associate (AI-102) - the core certification for designing and building Azure AI and agentic solutions.

Performance Evaluation

Performance in this role will be assessed through periodic performance feedback evaluation provided directly by the customer (MINDEF). The successful candidate is expected to consistently meet the customer's quality, delivery, and professionalism standards throughout the engagement.

Preferred Qualifications

• Background in software development / engineering before moving into delivery or business-analysis roles.
• Prior National Service experience.
• Experience delivering agentic AI or Microsoft Copilot projects.
• Prior experience working within secured or classified government environments.
• Delivery or business-analysis certifications such as PMP, PRINCE2, Certified ScrumMaster (CSM) or CBAP.
• Additional Microsoft certifications such as Azure Developer Associate (AZ-204) or Azure Solutions Architect Expert (AZ-305).

What We Offer

The opportunity to work at the forefront of enterprise AI and agentic solutions, delivering and operating mission-critical systems for one of Singapore's most security-conscious public-sector clients. You will join a team that values technical excellence, continuous learning, and real-world impact.

This job description is intended to convey the general nature and scope of the role and is not an exhaustive list of duties. Requirements may evolve in line with client and project needs.

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