Accounting Services Associate III

Position Overview:

The Collections Department is responsible for working with clients who have become

delinquent. The role involves contacting customers, identifying the reasons as to why they

have fallen delinquent and coordinating a repayment plan that will either return them to a

non-delinquent status or prevent them from defaulting. In the event of a default,

Collections is also responsible for communicating with 3rd party collections agencies and

attorneys as we manage our portfolio of advanced delinquent accounts.

Key Responsibilities:

 Call, Email, and Text delinquent customer accounts

 Respond to customer questions regarding account status, invoicing, and payment

information.

 Proactively contact customers and resolve issues on payment defaults.

 Document all calls and follow-ups

 Obtain promise to pay from customers for up-to-date payment

 Skip trace when required

 Early payment default research and resolution

 Reconciliations of cash application with customer

 Process customers request for Buy-Outs.

 Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per

current company policy standards.

 Negotiate and Process payment plans using department policy and available tools

 Review accounts with management for possible hardships, account adjustments

Typing Speed Requirement

20 WPM