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Location
In office (Bengaluru, Kochi)
Seniority
Architect · 12+ years exp

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 6, 2026. Conduent scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Conduent is a business process services company headquartered in Florham Park, New Jersey, that runs customer experience, finance and accounting, HR and payroll, document processing and claims operations for corporations and government agencies. Spun off from Xerox in 2017 and listed on Nasdaq, it also manages Medicaid, child support, government payments, transit fare and toll systems, with delivery centers across the United States, India, the Philippines, Guatemala, Jamaica and Europe. It hires remote and on-site customer service and benefits call center representatives, accounting and payroll associates, trainers, data entry staff and application engineers.

Job Requirement:

  • 12+ years in BPO operations, Finance & Accounting services (Automotive domain added advantage)

  • 5+ years in senior leadership or director-level roles, leading large-scale global operations of 500+ FTEs.

  • Strong experience in multi-tower delivery, governance, contract negotiations, and operational excellence.

  • Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization (SAP).

  • Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability.

  • Available to work in UK hours.

Job Responsibilities:

  • Leads global, multi-tower operations for 500+ FTEs, driving strategic execution, performance stability, and resource optimization across delivery locations.

  • Spearheads digital transformation initiatives-including automation, AI, analytics, and ERP modernization-to improve efficiency, accuracy, and scalability.

  • Manages end-to-end financial governance, ensuring commercial discipline, profitability, and strong executive-level client partnerships while supporting business growth.

  • Builds organizational capability by developing leaders, strengthening succession pipelines, and fostering a high-performance culture focused on accountability and innovation.

  • Ensures smooth functioning by overseeing operations & teams.

  • Participates in organizational initiatives and discussions for growth and development.

  • Ensures optimal staffing and spearheads recruitment and training strategies.

  • Works closely with the leadership to develop and implement strategy to achieve departmental objectives and targets.

  • Oversees financial functions for the team and drives financial efficiency for the team.

  • Supports business development by participating in business development initiatives and discussions with internal stakeholders and clients.

  • Represents team in leadership and client meetings.

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