Workforce Management Scheduler

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced, specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Exchanges information and ideas effectively.
• Uses tact and diplomacy when working with others.

Responsibility Statements

• Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
• Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
• Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
• Optimizes the use of resources to effectively meet project KPIs.
• Publishes employee work schedules after sign-off of intraday management.
• Performs other duties as assigned.
• Complies with all policies and standards.