Call Centre Agent (UBI)

Call Centre Agent

Responsibilities:

·        Handle customer service hotline, emailsand/or chats, and provide first level of support.

·        Provide quality customer service communications(i.e. incident isolation, troubleshooting, recovery, and resolution).

·        Listen, probe and question in order toclarify and understand customer needs.

·        Any other ad-hoc tasks assigned.

Requirements:

·        GCE O Level and above qualification.

·        At least 1 year of experience incontact centre or service industry.

·        Savvy with computer and mobile phoneusage.

·        Able to commit to shift work of fivedays per week on roster basis from Mondays to Sundays. Off and rest days willnot be fixed. Working hours would be either from 9:00am to 6:00pm or 1:00pm to10:00pm.

Additional Information:

·        Monthly basic salary ranges from $2,000to $2,350

·        Incentives of up to $100 provided forgood performance, according to established KPI(s)

·        Training is provided

·        12 weeks probation

·        Work location: 3015A Ubi Road 1 #03-01,Singapore 408705

Skills

Recovery Procedures, Troubleshooting, L1 Support, Customer Call Handling, Task Assignment, Relationship Management, Level D Qualification, Cantonese, Attention to Detail, Active Listening, Customer Needs Analysis, Incident Handling, Microsoft Word, Customer Communication, Call Center Administration