L2 Support Tech Deskside Support

Conscientiacorp • English • 9 years ago
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Conscientiacorp

conscientiacorp.com • Buffalo • Plano • Owings Mills

Description:

  • The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities. Responsible for local coordination, installation and on-going support for Windows7 and Windows10 desktops and laptops. Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops.
  • Responsible for receiving hardware, hardware disposal and software license tracking.
  • Requires frequent interface with the user community.
  • Strong troubleshooting capabilities are required.
  • Candidate will be required to setup and configure desktop and laptop equipment (Toshiba and Lenovo) with Windows7 and Windows10.

Requirements:

  • Strong knowledge of Microsoft Office applications (Excel,Word) and Windows2010 / 2013 Professional.
  • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
  • Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit.
  • Experience using the remote control features of Microsoft’s SCCM a plus.
  • Familiarity with Outlook a plus.
  • Candidate must have good communication skills and MUST be able to follow instructions.

All your information will be kept confidential according to EEO guidelines.

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