Administrator, ServiceNow

Overview

About the Company:

Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spending, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.

We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technological innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.

Role Summary:

The ServiceNow Access & Licensing Administrator is responsible for managing user access, roles, groups, and licensing within the organization's ServiceNow platform. This role ensures users receive appropriate access to perform their job functions while maintaining compliance with security, governance, and licensing requirements.

The administrator serves as the primary steward for ServiceNow user provisioning and role management, ensuring users are not over-provisioned, elevated licenses are controlled, and access aligns with the principle of least privilege. This individual provides regular reporting and proactive communication to leadership regarding license consumption, access risks, and governance opportunities.

Responsibilities

User Access Management

• Administer user accounts within the ServiceNow platform.
• Provision, modify, and deprovision user access based on approved requests.
• Assign appropriate roles and group memberships according to job responsibilities.
• Ensure timely removal of access when users transfer roles or leave the organization.
• Validate that access requests comply with established governance standards.

Role and Group Administration

• Create and maintain ServiceNow groups.
• Ensure groups contain only the roles necessary for users to perform their responsibilities.
• Review and optimize role assignments to prevent over-provisioning.
• Apply role-based access control (RBAC) best practices.
• Collaborate with process owners to define and maintain appropriate access models.

License Management and Governance

• Monitor elevated and specialized ServiceNow license consumption.
• Track license utilization against contracted allocations.
• Identify unused, duplicate, or excessive license assignments.
• Recommend license reclamation opportunities.
• Alert leadership and platform governance teams when license thresholds are approached or exceeded.
• Produce recurring license consumption and forecasting reports.

Compliance and Audit Support

• Conduct periodic access reviews and certification activities.
• Ensure compliance with internal security policies and governance standards.
• Support audit requests related to user access and role assignments.
• Maintain documentation related to access management procedures.
• Assist with segregation of duties and access control reviews.

Reporting and Metrics

• Develop and maintain dashboards and reports for:
• User counts
• Elevated role assignments
• License utilization
• Group membership trends
• Dormant accounts
• Access review findings
• Present findings and recommendations to platform leadership.

Continuous Improvement

• Identify opportunities to streamline access management processes.
• Recommend governance improvements related to user administration and licensing.
• Support implementation of ServiceNow access management best practices.
• Partner with ServiceNow Platform Administrators, Security, HR, and Governance teams to improve access controls.

Qualifications

• 3+ years of ServiceNow administration experience.
• Experience managing ServiceNow users, groups, and roles.
• Understanding of ServiceNow licensing models and user types.
• Knowledge of role-based access control (RBAC) principles.
• Experience supporting compliance, audit, or governance activities.
• Strong analytical and reporting skills.
• Excellent organizational and communication skills.

Required Qualifications:

• ServiceNow Certified System Administrator (CSA)

Key Performance Indicators (KPIs):

• Percentage of users with access aligned to approved roles.
• Number of over-provisioned users identified and remediated.
• Elevated license utilization rate.
• License compliance against contracted allocation.
• Time to fulfill access requests.
• Completion rate of periodic access reviews.
• Reduction in unused or dormant accounts.
• Accuracy of role and group assignments.

Shifts Requirements:

• 2 PM to 11 PM IST/ 7 PM to 4 AM IST

Work Mode:

• Hybrid Working Mode - 3 days' work from office every week.

Location:

• Hyderabad

Consilio’s True North Values

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.