EDGE Graduate Programme - Premier Support Associates (on-site)

Overview

Are you a recent graduate with excellent communication skills, a passion for helping others, and an interest in technology?

Consilio's EDGE Graduate Programme - Premier Support Services offers graduates the opportunity to develop professional client support, problem-solving, and digital skills while working alongside global teams and clients in a fast-paced international environment. The programme will take place in February 2027 from our Cape Town office on Harrington Street. Candidates must be based in Cape Town.

This is more than just a graduate programme. It is an opportunity to gain hands-on exposure to the eDiscovery and legal technology industry while developing valuable skills in customer support, communication, stakeholder management, and technology.

Ready to Apply:

While participation in the EDGE Programme does not guarantee permanent employment, it provides valuable industry experience, professional development opportunities, and exposure to potential future career opportunities within Consilio.

How to Apply:

Step 1: Submit Your Application - Complete the online application and upload your CV.

Step 2: Professional Communication Assessment:

• Shortlisted candidates will be invited to complete a 60-minute online Professional Communication Assessment before being considered for interview. Should you be selected for the assessment stage, a member of our recruitment team will contact you to arrange a suitable assessment date and time.

Responsibilities

About the Team:

Premier Support Services is a global team primarily responsible for providing Consilio’s clients with support via chat and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks).

What You’ll Do:

With a passion for helping others and solving problems, you’ll be helping clients over chat, email and outgoing calls with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests.

Qualifications

We're looking for graduates who are naturally curious, client-focused, and eager to learn. The ideal applicant for this position has/is the following:

Education:

• Bachelor’s degree or higher in any of these disciplines:
  • Business - Management, Economics, Marketing, Hospitality and Human Resources
  • Technology - Information Technology and Engineering
  • Human-Centered - Communication, Psychology, Sociology, Education, Linguistics and Social Work

Languages:

• B2 level proficiency or higher in English.

Aptitude:

• Digital Intelligence - ability to acquire and apply new knowledge related to digital technology.
• Digital Literacy - ability to find, evaluate and clearly communicate information through multiple mediums.

Experience:

• Operating Systems - at least Microsoft Windows.
• Microsoft 365 - at least Office (Excel, Word & PPT).

Customer Service Skills:

• Strong communicator - both written and verbally.
• Active listener - gains knowledge while engaging with the speaker.
• Team player - capable of working independently or collaboratively with colleagues as situations arise.
• Flexibility - to adapt to regional communication styles.
• Patience & Empathy - when supporting clients of varying technical proficiency.
• Client advocacy - when collaborating with other teams or when providing the client with status updates.

Logical Thinking Skills:

• Problem Solver - capable of identifying issues and communicating resolution steps clearly.
• Assessor - can identify scenarios that require escalation to either Concierge Leadership or other teams.

What Shift You’ll Work:

• Sun-Thurs 5pm to 2am SAST OR
• Tues-Sat 5pm to 2am SAST

What We Offer:

• Office working environment.
• Sightline Administrator certification.
• Relativity Review Management Specialist certification (RRMS)
• Brainspace Administrator certification
• Health and welfare benefits (including medical, dental, vision, life insurance and EAP).
• Retirement plan.
• Paid-time off (PTO).
• Employee Appreciation (Bonusly) and Referral Reward Programs.

Consilio’s True North Values

Client Experience

We listen for the “why,” clearly define success, maintain accountability, and go the extra distance to create moments that matter.

Collaboration

We treat everyone with respect, welcome diverse views, and partner across geographies, generations, and teams, rallying around final decisions.

Innovation

We are always curious. We challenge the status quo, experiment to fail forward, and build for the future.

Grit

We focus on what matters. We work with passion and persistence, think like an owner, and deliver results we’re proud of.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.