Linen Shift Leader

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

1. Customer Service & Operations

• Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
• Ensure that standards of excellence in customer service are maintained and regularly updated.

(Linen provided is clean and to the hotel standard).

• Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
• Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)

2. Maintenance of facilities

• Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

3. Human Resources

• Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
• Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
• Checking of daily attendance sheet on a regular basis.
• Supervise completion of employee duty rosters and team holiday plans.
• Constantly monitor team morale to ensure that the personnel are kept in an appropriate state

of discipline, motivation and commitment to the objectives of the organisation at all times.

• Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

4. Health & Safety Practices

• Ensure Occupational Health & Safety Act, local health and safety codes, and company safety

and security policies are met.

• Ensure and maintain that Health and Safety practices are followed at all times.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Promote energy efficiency and environment and identify improvement to support

Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:

• A minimum of 3 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.

Technical skills:

• Strong interpersonal competence.
• Computer literacy and previous experiences with Opera are an advantage.
• Good organisational and planning skills.
• Good communication skill.
• Be required to ensure quality controls are in place and manage customer service inquiries.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Be part of a company that values people, innovation, and excellence.