Executive Housekeeper

Company Description

Located on the pristine south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description

1. Customer Service                                                                                                       

• Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests‘stays meticulously.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
• Develop changes in products and services in response to customer requirements and evaluate against their improvement to the service.
• Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
• Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary.
• Deal with all guests’ queries and complaints swiftly and efficiently.

1. Maintenance of facilities

• With the Maintenance Manager of the hotel, set-up and monitor a proper preventive maintenance program in order to ensure that the grounds, buildings and equipments and their dependencies are always meticulously maintained in excellent running order at all times.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.

1. Human Resources

• Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
• Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
• Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
• Ensure that the personnel receives appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
• Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance.
• Implement Disciplinary and grievance procedures in conjunction with the Human Resources Department.
• Create the necessary conditions for productive work, and working, evaluated to achieve objectives to satisfy qualities and standards of performance.
• Use effectively, monitor and control manpower and natural resources to balance both budgetary requirements and customer needs.
• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.

1. Reporting

• Regularly participate in management and coordination meetings organized by the General Manager or his representative as required.
• Report on the administration and operation of the department on a regular basis as per established policies.

1. Safety Practices

• Ensure and maintain that Health and Safety practices are followed at all times.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.

1. Budget monitoring and Control

• Ensure that all Hotels Constance financial control Policies and Procedures are strictly adhered to.
• Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).
• Control the inventory of linen supplies, amenities and uniforms.

Qualifications

Qualification:

• Hold a Diploma or Degree in Hospitality Management, Hotel Management, Housekeeping Management, or a related field.

Experience:

• A minimum of 2 years of experience in the hotel industry in a similar position.
• Proven experience working in top luxury resorts with at least 150 rooms.
• Proven experience in housekeeping operations management, including rooms, public areas, laundry, and linen control.

Technical Skills:

• Working knowledge of various computer software programs (MS Office, hotel property management systems, housekeeping management systems).
• Up to date with housekeeping trends, cleaning technologies, and best practices.
• Ability to manage budgets, control costs, and meet financial targets.
• Strong knowledge of health, safety, hygiene, and sanitation standards.

Soft Skills:

• Ability to lead, motivate, and develop a multicultural team.
• Mastery in organization, planning, and attention to detail.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Guest-oriented and service-minded.
• Ability to work under pressure and maintain high service standards.
• Strong leadership and team management skills.