E-commerce Warehouse & Fulfillment Coordinator

Manage daily operations of the online warehouse, ensuring online orders are prepared accurately and efficiently, inventory movements are handled properly, and orders are coordinated with courier companies.

Key responsibilities

• Prepare and process online orders from order confirmation through packing and dispatch.
• Ensure orders are picked, checked, packed, and prepared accurately before shipment.
• Coordinate with courier companies on pickups, deliveries, delays, returns, and shipment issues.
• Receive new products and inventory into the online warehouse.
• Check received quantities and products and ensure inventory is organized and stored properly.
• Handle inventory transfers between the main warehouse, online warehouse, branches, or other locations.
• Prepare, pack, document, and hand over transferred items accurately.
• Maintain online warehouse organization and support regular stock checks.
• Report stock discrepancies, damaged products, missing items, or operational issues.
• Support order returns and exchanges when required.
• Occasionally handle customer payments and process orders through the POS system.
• Coordinate with E-commerce, Inventory, Retail, and Operations teams.

Requirements

• Previous experience in warehouse operations, e-commerce fulfillment, retail operations, or a similar role preferred.
• Good organizational skills and strong attention to detail.
• Ability to handle multiple orders and tasks efficiently.
• Basic understanding of inventory management and stock handling.
• Comfortable using POS systems and basic computer systems.
• Good communication and follow-up skills.
• Ability to work in a fast-paced environment.
• Responsible, accurate, and committed to proper warehouse procedures.