Global Account Quality Manager ContiKit APAC

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.

Tire solutions from the Tires group sector make mobility safer, smarter, and more sustainable. Its premium portfolio encompasses car, truck, bus, two-wheel, and specialty tires as well as smart solutions and services for fleets and tire retailers. Continental has been delivering top performance for more than 150 years and is one of the world’s largest tire manufacturers. In fiscal 2024, the Tires group sector generated sales of 13.9 billion euros. Continental's tire division employs more than 57,000 people worldwide and has 20 production and 16 development sites.

1.Special Characteristics Management / CSR Handling

Responsible for the Global Alignment within the OEM Account for Quality process related topics for BF-CKA APAC OEM customers

Procurement of Customer Documentation to Continental Organization in alignment with KAM/AE/Other functions

Evaluate if necessary and Translate CSR into Internal Specifications for BF-CKA APAC OEM customers and coordinate related activities on Global Level (PoMS)

Collaborate with owner of MP06D process to Introduce and establish said process for the scope of BF-CKA (incl. CSR supplements / digital req overview where necessary)

Responsible for collecting and ensuring all customer requirements are available and negotiated in alignment with KAM

Evaluate necessary information and ensure required input into the Launch process, including via List of Special Characteristics

Customer Portal/IT Tool Administrator/Key User and Trainer for Account where applicable

Support account specific contract review process for BF-CKA APAC OEM customers

Collaborate with KAMs and OE QM system team to bring CoP requirements (when identified) into the existing holistic CoP process

2.Problem Solving

Collaborate with owner of OE 0km Complaint Handling Process to Introduce and establish said process for the scope of BF-CKA

Ensure that CAT entries are created and maintained as required due to Customer Complaints and Returns in alignment with KAMs for BF-CKA APAC OEM customers

Participate in Lessons Learned Process (Assist LL Creation and Implementation)

Customer communication - support communications across Regions in alignment with KAMs (1 Voice to Customer)

Lead/Assist Problem Solving activities within region APAC for BF-CKA OEM customers

3.Global APQP / PPAP

Collaborate with owner of OE APQP project / process to enable future integration for the scope of BF-CKA

Support PDT and AE in quality related topics

First point of contact wihin Business teams (KAM/PDT/AE) for Global APQP Process Setup within BF-CKA APAC Accounts

Create Global PPAP standard package for BF-CKA APAC OEM customers

Support and ensure submission PPAP Documentation with Customer

Support launch management

4.Customer Satisfaction

Procure Customer Satisfaction Data for Continental Organization

Create/Maintain/Publish Global Customer Scorecard based on input from KAM for BF-CKA APAC OEM customers and/or support tire AQM in this process

Tracking and follow up of Action items

Lead of risk and opportunity evaluation based on customer expectation

Lead Regional Improvement activities for Customer Satisfaction

Collaborate with owner of OE Customer Satisfaction Process to Introduce and establish said process into existing systems and GQRP for the scope of BF-CKA

5.OE Customer Audits

Support with preparation, organization and accompany customer audits in cooperation with KAM and plant/central QM Organization for BF-CKA APAC OEM customers

Submit / coordinate Self Assessment surveys to Customer where applicable

Represent account during external audits (IATF 16949)

Integrate BF-CKA into and Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans

Account expert for all Audit formats for the OE Customer on Global level

Training and qualification across the organization

6.OE tCMS

Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed

Support and participation in tCMS processes

Preparation and conduction of customer communication as needed

7.Change Management

Support OE change management process as change owner for changes trigerred by BF-CKA APAC OEM customers

Collaborate with OE Change management process/concept owner to Integrate for BF-CKA

Ensure re-PPAP or re-APQP according to the OE change management process in alignment with KAM/AE/other functions

8.Continuous Improvement

Support OE QM Process deployment team with relvant input to spport continuous improvement

Overall tire performance characteristics

Overall knowledge of tire processes (R&D, manufacturing and logistics)

Automotive Quality Standards: IATF 16949:2016 / VDA 6.3

Automotive Core Tools (APQP, FMEA, SPC, PPAP, MSA)

Structured Problem Solving Technologies (8D, 5-why, etc.)

Understanding the customer specific requirements

Application of D-FMEA, P-FMEA and Control Plan in Tire Development process

Resilience, interpersonal skills, Conflict management

Social competence to develop a close relationship/ trust with the customer

Fluent in & English language and appropriate customer local language

Understanding of range/types of products and applications within BF-CKA

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