Operations Manager

Does working for 150+ million children of Bharat excite you?

Then this opportunity is for you!

About us:

ConveGenius is an impact-first organisation, building platforms and systems for public education and skilling at population scale. We work closely with governments, ecosystem partners, social enterprises, philanthropies and individual & institutional investors, with a goal to deliver the highest return on investment across offerings that improve learning, teaching, and governance.

Unlike traditional ed-tech companies that deliver content, we build infrastructure platforms that integrate deeply into public delivery systems, while enabling our partners to scale their missions with measurable results. Today, we operate across 22+ Indian states, trusted by governments and institutional investors alike, for aligning policy priorities with last mile impact. What started with belief and hope 13 years ago is now backed by evidence.

Our offerings include

• SwiftChat (the platform on which we build with ecosystem partners)
• SwiftPAL - validated by a two-year RCT led by Nobel laureate Prof. Michael Kremer (Development Innovation Lab, University of Chicago), whose team found students gained "almost an additional 2 years of extra learning" in just 17 months
• Swiftee (the AI learning tutor built for Bharat).

Our team comprises of thinkers, builders, innovators, and doers who show up every day with a strong action bias to build for Bharat.

Learn more about us:https://linktr.ee/convegenius11

About the Role:

An experienced operations professional responsible for owning end-to-end field operations for digital learning projects across multiple states and districts. Leads a team of operations associates and field coordinators, manages the vendor and logistics ecosystem, and holds accountability for project timelines, quality standards, and budgets. Drives planning, process design, and reporting, while engaging school authorities, government officials, and partner agencies to ensure smooth and efficient project delivery.

Key Responsibilities:

• Own end-to-end planning and execution of field operations for digital learning labs in government and private schools across India.
• Build and track rollout plans covering timelines, milestones, dependencies, resource allocation, and risk mitigation, and hold accountability for on-time delivery.
• Lead, coach, and manage a team of Operations Associates and field coordinators, allocating territories, setting goals, and reviewing performance.
• Identify, onboard, and manage vendors for hardware, infrastructure, accessories, printing, paper, and packaging, including rate negotiation and SLA-based performance management.
• Oversee logistics and inventory planning, including dispatch scheduling, warehousing, and state-wise, district-wise, and block-wise alignment and reconciliation.
• Manage the operations budget for assigned projects, control costs, and validate vendor invoices and reconciliations in coordination with Finance.
• Oversee on-ground coordination with school authorities and internal teams, ensuring smooth installation, configuration, and readiness of digital labs.
• Ensure site assessments and pre-deployment checks for all lab components (electrical setup, furniture, networking, printing) meet required standards, and conduct periodic quality audits.
• Design, standardize, and continuously improve documentation, checklists, and operational SOPs for lab readiness and field processes, and drive adoption across geographies.
• Prepare and present lab readiness and project performance reports to leadership, highlighting installation status, gaps, risks, and action recommendations.
• Act as the primary operations point of contact for external agencies, partner organizations, and district and state officials for large-scale implementation across multiple districts and states.
• Own the ticketing and escalation process for hardware, connectivity, and operational issues, monitoring resolution turnaround times and driving root-cause fixes.
• Ensure compliance with project timelines, operational standards, and client and government reporting requirements.

Qualifications:

• Bachelor’s or equivalent degree from a recognized institution. A postgraduate qualification in Operations, Supply Chain, or Management is an added advantage.
• 3-4 years of relevant experience in operations, logistics, and project management, with demonstrated ownership of multi-location or multi-project delivery.

Must-have skills:

• Prior experience managing a small team or leading field coordinators is strongly preferred.
• Proven vendor management experience, including negotiation, SLA tracking, and performance reviews.
• Strong planning, prioritization, and project management skills, with experience in budget and cost tracking.
• Strong communication skills in both Hindi and English, with the ability to engage government officials and senior external stakeholders.
• Ability to connect and coordinate effectively with diverse Internal & External teams.
• Capable of working under tight deadlines in a fast-paced, multi-Project environment while meeting timelines independently.
• Flexible, proactive, and responsive to dynamic organizational needs.
• Willingness to travel across project locations as required.
• Prior experience in a start-up or fast-moving operational environment is preferred.
• Advanced proficiency in MS Excel, PowerPoint, and Word; familiarity with project management or ticketing tools is a plus.

What We Offer and Why You Should Join ConveGenius:

At ConveGenius, we create an environment where purpose meets growth. You will be part of a mission driven organization that is transforming how learning reaches children across India, especially at scale and where it matters most.

• Work with a diverse and passionate team spread across India, bringing together people from different backgrounds, perspectives, and expertise.
• Be part of an organization with a strong on ground presence across more than two thirds of India, giving you exposure to large scale, real world impact.
• Play a meaningful role in strengthening the education ecosystem and contributing directly to learning outcomes for millions of children.
• Gain experience working at the intersection of education, technology, and public systems, building skills that are highly relevant and future focused.
• Work in a culture that values ownership, learning, and collaboration, with space to take initiative and grow professionally.
• Enjoy stability and peace of mind with employee friendly benefits, including health insurance coverage and other supportive policies.
• If you are driven by purpose, enjoy solving complex problems, and want your work to create visible impact, ConveGenius offers a place to grow while making a difference.