Learning & Development Manager

Schedule: Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Job Summary

The Learning & Development Lead - is responsible for developing and executing a learning strategy that enables safe, efficient, and scalable operations. The role focuses on building technical capability, leadership effectiveness, and compliance across operational leadership roles.

The position oversees training systems, certification and licensing processes, and audit readiness while leading and developing a team of trainers and learning professionals. Acting as a trusted partner to site and regional leaders, the role addresses skills gaps, supports operational change, and embeds a culture of continuous learning and improvement.

Essential Functions

• Accountable for: Learning Strategy & Capability Development
• Develop and implement an end-to-end learning strategy aligned with operational objectives.
• Conduct training needs analyses to identify current and future skills requirements across operations, and operational leadership.
• Support workforce planning, succession, and career pathways within manufacturing operations.
• Training Design, Delivery & Evaluation
• Design, develop, and oversee delivery of technical, operational, safety, compliance, and leadership training programmers.
• Ensure effective blended learning solutions, including classroom delivery, on the job training, digital learning, simulations, and certification pathways.
• Implement evaluation methods to measure training effectiveness, competency attainment, and operational impact (e.g. time to competence).
• Safety, Compliance & Governance
• Ensure all training materials, activities, and records meet health & safety, regulatory, and organizational requirements.
• Oversee the Learning Management System (LMS), trainings matrices, and license/certification tracking
• Partner with Health & Safety and Operations teams to ensure compliance training remains current and audit ready.
• Operational Partnership & Change Support
• Act as a trusted advisor to operations and site leadership on workforce capability and learning priorities.
• Support operational change initiatives such as automation, NPI implementation, or process improvements through targeted training plans.
• Promote standardization and best practice across operations sites.
• NPI and Knowledge Transfers Projects
• Planning, Metrics & Reporting
• Plan and prioritize learning resources to align with operational demand and peak periods.
• Monitor and report on training completion, compliance, costs, and performance metrics.
• Use data and insights to continuously improve learning effectiveness and demonstrate value to the business.
• People Leadership
• Lead, coach, and develop a team of trainers and L&D professionals.
• Conduct regular one to one, performance reviews, and development planning discussions.
• Foster an inclusive, safety first, and performance focused learning culture.
• Manage a team of trainers.
• Learning Center Coordination
• New Hire Experience champion
• NCRs Human Error Monitoring
• System Administration
• Cross Training Plans
• Projects and support related to training.
• NCRs Human Error Monitoring
• Technical Training for new hires
• Projects and support link
• CAPA Support
• Any other task assigned by direct supervisor
• Actively participate in the Operational Excellence programs, including their forums and activities, while promoting and supporting the culture of continuous improvement within the organization

Qualifications

Knowledge, Skills and Abilities:

• Strong understanding of learning and development areas.
• Capacity to generate work skills in multi departments.
• Knowledge of applicable laws and regulations such as ISO 9000:2000, 21 CFR part 820 and ISO 13485:2012.
• Leadership and projects driving assuming with teams assigned to specifics improvements.
• Advanced skill in the use of Excel, Word, PowerPoint, Visio and Project.
• Intermediate skills in the use of any video editor.
• Ability to read and understand highly technical material such as drawing, SOPs and manuals.
• Problems solving oriented.
• Strong and assertive communication skills including the use of two languages (Spanish and English).
• Experience in FDA and TUV external audits. Plus - SEM, internal auditor or direct participation.
• Proven ability to design and deliver operational, safety, and compliance training.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical skills with the ability to interpret learning and operational data and demonstrate training impact.
• Ability to operate effectively in a fast paced, shift based, operational environment.

Work Environment:

• Occasionally lift to 35 Kilograms
• Prolonged sitting in front of a computer
• Potential exposure to caustic chemicals
• Generally, works in a closed environment, in office conditions, with moderate levels of noise and controllable changes of temperature
• Needs to stand, walk and be seated for a long period of time
• Uses hands to feel, finger or handle and reach
• Could be required to travel
• Extended work hours with a personal computer and programs to prepare documents or reports
• Applies communication skills (advanced reading, writing, and technical skills) and mathematical concepts knowledge to perform work and coordinate with others
• Regular presence on the shop floor (70% desirable)

Experience:

• Five to Eight years of experience in Learning & Development, Training or Capability roles within operational environments.
• Previous formal experience supervising personnel
• Demonstrated experience delivering technical, safety, and compliance training.
• Internal auditor experience or internal and external audit exposure
• Three to five years of experience in medical industries and devices

• Experience supporting multi-site or high-volume operations desirable.

  Education:

• Bachelor’s degree in business administration, Human Resources, Industrial Engineer, or related field is required
• Train the Trainer certification required.