Network Engineer

Responsibilities

• React and resolve cases submitted or automatically alerted by monitoring tools.
• Troubleshoot basic issues and provide solution options and recommendations.
• Perform minor software upgrades on network infrastructure.
• Conduct proactive performance assessments of clients' network environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases within the scope of the skillset.
• Assist with information gathering and reporting to either clients or Client Success Managers.
• Collaborate with senior engineers to escalate issues as needed.
• Develop, maintain, and update technical knowledge base articles.
• Interact with clients on an as needed basis through virtual meetings, phone calls, email, or messaging.
• Collaboration with peers across Managed Services practice.
• Participate in on-call rotation.
• After-hours / weekend work may be required.

Required Knowledge, Skills, and Abilities

• 1 -3 years in Cisco or other network related environments.
• Accountability to drive resolution to completion.
• Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
• Strong problem-solving skills, attention to detail and sense of ownership.
• Experience working for an MSP.
• Advanced degree or relevant certifications in Information Technology, or a related field are a plus.
• Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
• Experience navigating ticketing systems, e.g. Service Now.
• Experience using monitoring tools, e.g. Logic Monitor.