Senior Manager, IT Shared Services

CORNERSTONE ONDEMAND Senior Manager - QA DevOps Enterprise Applications | Hyderabad, India | Full-Time ROLE OVERVIEW We are building a world-class QA and DevOps capability within Enterprise Applications. As Senior Manager - QA DevOps, you will be the founding offshore leader for this function, reporting to the VP of Enterprise Applications based in the US. You will establish shift-left testing practices, build CI/CD pipelines, and lead a team of QA engineers and DevOps practitioners supporting our GTM, Finance, Internal AI systems, and HR technology platforms - including Salesforce (CRM/CPQ/Agentforce/Services/PRM), Oracle Fusion, Internal AI tools/systems, MuleSoft, and Snowflake In this role you will...

QA Strategy Shift-Left Testing Design and own the enterprise QA strategy across Salesforce, Oracle Fusion, Internal AI systems, MuleSoft, and Snowflake platforms. Champion shift-left testing: embed QA into sprint ceremonies, story refinement, and acceptance criteria definition. Build automated regression, smoke, and integration test suites targeting 70-80% automation coverage within 12 months.

Define and track QA KPIs: defect escape rate, test cycle time, automation coverage %, and PO testing effort reduction. Establish a Center of Excellence (CoE) for QA tooling (Selenium, Provar, Copado Robotic Testing, or equivalent). DevOps CI/CD Pipeline Engineering Design and implement CI/CD pipelines for Salesforce (Gearset/Copado/AutoRABIT), MuleSoft, and custom integrations.

Govern environment management, sandbox strategy, and release orchestration across Dev → UAT → Staging → Production. Own DORA metrics (deployment frequency, lead time, MTTR, change failure rate) and drive continuous improvement. Lead Bitbucket/GitHub branch strategy, PR governance, and automated code quality gates.

Partner with Platform and Architecture leads to embed DevSecOps controls, including data masking for sandboxes. Team Leadership Offshore Build-Out Hire, onboard, and lead a team of 6-10 QA engineers and DevOps practitioners in Hyderabad and remote. Define role ladders, career paths, and performance frameworks for the offshore QA/DevOps function.

Operate as a player-coach: hands-on in tooling decisions while managing team delivery and stakeholder expectations. Collaborate daily with US-based domain leads (GTM, Finance/Oracle, ITSM, Integrations) AI-Powered QA Partner with the Agentforce and AI Governance team to develop test strategies for AI agent workflows. Evaluate and pilot AI-assisted test generation tools to accelerate coverage on new feature releases.

Contribute to Claude Code / AWS Bedrock governance policy as it relates to sandbox controls and automated testing. You’ve got what it takes if you have… 12+ years of combined QA and DevOps experience in enterprise SaaS or large-scale IT environments. 5+ years of people management experience, including offshore team build-out. Hands-on Salesforce QA and/or DevOps experience: Provar, Gearset, Copado, AutoRABIT, or equivalent.

Proven CI/CD pipeline design and implementation (Jenkins, Bitbucket, GitHub Actions, Azure DevOps, or similar). Strong command of test automation frameworks (Selenium, Cucumber, REST Assured, or equivalent). Familiarity with Salesforce CPQ, Salesforce Service Cloud, MuleSoft, and Oracle Fusion.

Excellent communication skills - able to present QA/DevOps roadmaps and metrics to CIO level audience #LI-OnSite