Golf Reservations Agent

Costa Navarino, the premier golf destination in the southwest Peloponnese, is in one of the most unspoiled and breathtaking landscapes in the Mediterranean.

It is currently home to four stunning golf courses,

• The Dunes Course at Navarino Dunes,
• The Bay Course at Navarino Bay and
• The Hills Course & The International Olympic Academy Golf course at Navarino Hills

with four 5-star deluxe hotels,

The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes,

W-Costa Navarino and Mandarin Oriental at Navarino Bay, all in a radious of 13 km.

In the coming years, more upscale branded hotels & golf courses will be added to our portfolio, both in Messinia and Athens.

As part of our ongoing commitment to excellence and exceptional guest experiences, we are looking for a talented Golf Reservations Agent to join our team, based in Messinia. The successful candidate will be responsible for managing golf reservations, providing exceptional customer service, and supporting the golf operations team. This role is critical in ensuring a seamless experience for our guests who wish to enjoy our distinguished golf courses and related facilities.

Main responsibilities

• Manage and coordinate golf tee time reservations via telephone, email, or online systems, ensuring accuracy and attention to detail.
• Provide detailed information about golf course conditions, availability, rates, and policies to guests and travel partners.
• Respond promptly and professionally to guest inquiries, requests, and complaints related to golf services.
• Collaborate with the golf operations team to maintain up-to-date knowledge of course events, promotions, and scheduling.
• Assist in promoting golf packages and services to maximize bookings and revenue.
• Maintain accurate records of all reservations, cancellations, and no-shows.
• Ensure adherence to Costa Navarino’s service standards and health & safety policies.

Requirements

• Previous experience in a golf reservation or hospitality role is preferred.
• Strong communication skills in English; knowledge of additional languages is an advantage.
• Proficiency in reservation software and MS Office applications.
• Excellent customer service skills with a proactive and friendly approach.
• Ability to multitask, work well under pressure, and maintain attention to detail.
• Passion for golf and knowledge of the sport is a plus but not mandatory.
• Team player with a positive attitude and ability to adapt in a dynamic environment.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Tourism, hospitality or related field.
• Experience in reservations systems and customer service is advantageous.
• Passion for luxury tourism and golf or an understanding of the sport's community and culture.
• Familiarity with Golf Manager system

Benefits

• Costa Navarino offers:
• Competitive compensation package (1200 - 1350 € gross monthly),
• Ongoing Training & Development Opportunities,
• Accommodation in the vicinity of Navarino Dunes (for non-Messinian residents),
• Meals within the premises,
• Private Medical Plan,
• Use of Costa Navarino Facilities and free golf, according to the relevant policies,
• Access to the Support Room - Online Wellness Platform,
• Discounts at Marriott Hotels Worldwide
• Costa Navarino is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.