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Member Services Coordinator

Cottingham & Butler • Health Insurance & Benefits • Insurance Brokers & Agencies • 5 days ago
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Salary
≈ $36k – $79k per year (Estimated)
Location
Hybrid (Dubuque, United States)

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Sep 11, 2025. Cottingham & Butler scores D on the Alion truth index.

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Cottingham & Butler

Cottingham & Butler is a privately held national insurance broker headquartered in Dubuque, Iowa, providing property and casualty coverage, employee benefits consulting, captives and programs, safety management and claims management services. Established in 1887, it describes itself as the third-largest privately and independently held broker in the US, serves many trucking and transportation clients, and owns SISCO, a benefits administrator founded in 1980 that serves more than 600 employers and a million members. It hires entry-level and experienced sales executives, account managers, client service and member services staff, benefits consultants, placement specialists and HR staff.
cottinghambutler.com • HQ: Dubuque, United States • Health Insurance & Benefits • Insurance Brokers & Agencies • 1001-5000 employees • Est. 1887

Member Service Coordinator

Location: Davenport, IA (hybrid). 

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need-ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm. 

Full-Time Benefits - Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com  | LinkedIn  |  Facebook

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