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Sr. Technical Support Engineer – Intake and Orchestration - 11929
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Salary
≈ $15k – $40k per year (Estimated)
Location
Hybrid (Bogotá, Colombia)
Seniority
Senior · 4+ years exp
Visa
Sponsors visas in United States, United Kingdom; no register of this country names it
Confirmed on the employer's own hiring board on Nov 13, 2026. First seen by Alion on Oct 13, 2026. Coupa Software scores A on the Alion truth index.
Overview
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Impact
Profile match
Coupa Software is a business spend management software company headquartered in Foster City, California, founded in 2006 by Dave Stephens and Noah Eisner. Its cloud platform covers procurement, invoicing, expenses, payments, contract management and supply chain design for large companies. The company was listed on Nasdaq from 2016 until Thoma Bravo took it private in 2023, and runs large engineering centres in Pune, Hyderabad and Bengaluru.
Backed by Battery Ventures, Premji Invest, Rally Ventures
The Impact of a Sr. Technical Support Engineer - Intake and Orchestration at Coupa:
As a Technical Support Engineer, you will help Coupa’s enterprise customers and partners get the most out of our Intake and Orchestration platform (Formerly Tonkean). You will troubleshoot technical issues, guide customers on best practices, and work closely with senior teammates and Engineering to find solutions.
You will also be the voice of the customer for our Product and Engineering teams. This is a hands-on, fast-paced role, and you will start with a structured onboarding and training program to build your confidence with the platform and our support processes.
What You’ll Do
- Provide technical support to enterprise customers and partners via Zoom, Slack, and email, meeting internal and customer-facing SLAs
- Troubleshoot Intake and Orchestration ecosystem issues, including application and data integrations, APIs, and webhooks, and escalate to senior teammates or Engineering when needed.
- Reproduce customer issues and file clear, detailed bug reports for Engineering
- Configure Intake and Orchestration to meet customer use cases, propose solutions, and flag areas of complexity for team input
- Educate customers on Intake and Orchestration best practices and share their feedback with Product Management
- Create Intake and Orchestration knowledge base articles and internal documentation.
What You Will Bring to Coupa
- Bachelor's degree or equivalent work experience
- 4+ years of experience in technical support, consulting, or a similar customer-facing technical role with strong troubleshooting experience. You must have experience supporting external enterprise customers
- Familiarity with REST APIs, webhooks, and tools such as Postman and Jira
- Exposure/familiarity with Agentic AI workflows
- Excellent English written and verbal communication skills, with strong attention to detail.
- A customer-first mindset with ownership, empathy, and the ability to learn quickly in a fast-changing environment and work independently
- Availability to work 8:00 AM - 5:00 PM Pacific Time, flexible to occasional schedule changes
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