[Coupang] Sr. Manager, Program Management (Rocket Growth Sales)

Team Overview

Rocket Growth is a program that enables sellers to leverage Coupang’s Rocket Delivery and fulfillment network to provide customers with faster, more reliable service while accelerating business growth. Sellers who earn the Rocket badge can drive increased sales, while customers enjoy the benefits of Rocket Delivery and WOW Membership, including free shipping and free returns.

Rocket Growth is one of the fastest-growing organizations within Coupang. We tackle complex and challenging problems every day, and we are looking for leaders who are excited to help write the next chapter of our history.

What You Will Do

• Program Planning & Design: Structure and develop programs, including content creation, to ensure alignment with strategic business objectives.
• Program Operations: Manage execution and coordinate cross-functional teams to ensure smooth and effective program delivery.
• Data Analysis: Analyze seller profiles, onboarding status, and key performance metrics to inform program design and drive continuous improvement.
• Leverage a combination of strategic planning, operational excellence, and data-driven insights to build scalable, high-impact programs, strengthen cross-functional alignment, and accelerate business outcomes.

Basic Qualifications

• 10+ years of overall professional experience, including 5+ years of project or program management experience.
• Proven track record of successfully leading complex projects and programs.
• Strong ability to deeply analyze problems, develop solutions, and drive execution aligned with organizational objectives.
• Experience leading and influencing multiple teams throughout the full project lifecycle, from goal setting and execution to monitoring and completion.
• Demonstrated ability to conduct root cause analysis, generate actionable insights, and effectively communicate findings to senior stakeholders.
• Excellent communication and stakeholder management skills, with the ability to drive program visibility and align decision-making across teams.
• Strong prioritization and time management skills, with the ability to manage multiple projects simultaneously.

Preferred Qualifications

• Experience in supply chain or fulfillment-related functions within an e-commerce environment.
• Relevant certifications such as PMP, PgMP, Agile, Six Sigma, or Lean.
• Experience leading, coaching, and motivating teams.
• Proficiency with data analysis tools such as Excel, SQL, and Tableau.
• Business-level English communication skills.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://www.coupang.jobs/en/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.