Retail Onboarding Manager (Product Compliance Operation)

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity.

What will you do?  

• Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews.
• Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs to ensure the team's capabilities match current standards.
• Act as the primary liaison among internal stakeholders to streamline communication, align compliance goals, and resolve cross-departmental friction points.
• Maintain a deep understanding of legal regulations to ensure all listed products, registration numbers, statutory disclosures, and advertising content strictly adhere to internal policies and authority mandates.
• Optimize the product onboarding review mechanism to proactively mitigate risks, while collaborating closely with the post-onboarding team to ensure seamless alignment and swift resolution of escalated compliance issues.

Basic Qualifications

• Minimum of 7 years of progressive experience in product compliance, catalog operations, or listing review management within the e-commerce or retail sectors
• Proven track record of managing end-to-end product onboarding workflows, translating regulatory changes into operational procedures, or leading high-performing teams in fast-paced environments
• Excellent communication skills to build consensus among diverse stakeholders
• Highly adaptable to the rapid shifts of the e-commerce industry
• Problem-solving-mindset with the ability to propose practical solutions
• Professional fluency in both English and Mandarin

Preferred Qualifications

• Proficiency in using SQL and Excel Pivot Tables to analyze data
• Experience building structured dashboards

Remuneration

• Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance)

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Equal Opportunities for All

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.