Senior Program Manager - Last Mile & Logistics Operations

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview   

Coupang’s TW Logistics Operation Center plays a critical role in driving our phenomenal growth in Taiwan by establishing world-class logistics infrastructure and operational capabilities. As a Senior Program Management Specialist, you will lead strategic, high-impact cross-functional programs to improve performance, scalability, and reliability across our Taiwan logistics operations. You will also function as a key strategic partner, translating complex operational challenges into structured execution plans while championing Coupang’s leadership principles and customer-centric culture.

What You Will Do  

• Lead strategic and cross-functional programs that improve the performance, scalability, and reliability of logistics operations in Taiwan.

• Define program objectives, priorities, success metrics, and execution plans in partnership with key stakeholders.

• Translate complex business and operational challenges into structured workstreams with clear ownership, milestones, and expected outcomes.

• Partner with operations, product, technology, finance, and other teams to align priorities and drive effective program execution.

• Monitor program performance, identify risks and dependencies, and work with stakeholders to resolve issues and maintain progress.

• Use operational data and business insights to identify improvement opportunities and support informed decision-making.

• Develop scalable processes and mechanisms that improve execution quality and support sustainable operational growth.

• Prepare clear program updates, business reviews, and recommendations for senior stakeholders and leadership.

• Provide guidance and structure across multiple initiatives while helping teams maintain accountability and execution discipline.

   

Basic Qualifications   

• Bachelor’s degree and 5+ years of experience in program management, operational excellence, or strategic initiative execution

• Proven track record of managing complex, cross-functional projects from strategy through execution in fast-paced environments

• Strong analytical and data-driven problem-solving skills with the ability to draw actionable business insights

• Excellent communication and stakeholder management skills to influence cross-functional teams and senior leadership

• Ability to bring structure and clarity to complex, highly ambiguous operational challenges

• Native or professional fluency in Traditional Chinese and English

Preferred Qualifications  

• Experience in customer-facing logistics or last-mile logistics operations

• Deep domain knowledge of e-commerce fulfillment, supply chain management, or distribution networks

• Hands-on experience collaborating with product, tech, and finance teams to scale operational infrastructure

• Proven ability to design scalable operational processes and mechanisms for long-term growth

• General understanding of business operations across key areas such as finance, HR, technology, and e-commerce

Recruitment Process and Others  

Recruitment Process   

• Application Review - Job Fit Interview - Focus Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/