Senior Technical Program Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Coupang Intelligent Cloud (CIC) organization is building the next-generation cloud platform that powers Coupang's rapidly expanding business. CIC provides the foundational infrastructure, cloud services, platform capabilities, and operational excellence that enable engineering teams across the company to innovate at scale.

As a Senior Staff Technical Program Manager, you will drive large-scale, cross-functional initiatives spanning cloud infrastructure, compute, networking, storage, AI infrastructure, platform services, operational excellence, reliability, capacity management, and cloud business growth. You will partner closely with engineering leaders, principal engineers, product leaders, finance, security, and operations teams to define strategy, build execution plans, and deliver business-critical outcomes.

This role requires a unique combination of technical depth, organizational leadership, operational rigor, and strategic thinking. You will lead complex programs that influence the direction of CIC, establish scalable operating mechanisms, and ensure alignment across multiple organizations. You will serve as a trusted advisor to senior leadership while driving execution with urgency and accountability.

The ideal candidate can speak the language of engineers, understand large-scale distributed systems and cloud infrastructure, influence without authority, and navigate ambiguity while delivering measurable results.

What You Will Do

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence.
• Define program strategies, success metrics, execution frameworks, and operating mechanisms that scale across the CIC organization.
• Partner with engineering leaders and principal engineers to prioritize investments, manage dependencies, and accelerate delivery of critical initiatives.
• Drive large-scale platform transformations involving architecture modernization, reliability improvements, automation, and operational efficiency.
• Establish governance mechanisms, executive reviews, risk management processes, and business reporting frameworks.
• Identify organizational bottlenecks, process inefficiencies, and system gaps, and implement scalable solutions to improve execution.
• Lead initiatives involving infrastructure scalability, cloud adoption, capacity planning, service availability, and operational readiness.
• Analyze complex technical and business data to drive prioritization, decision-making, and resource allocation.
• Define and track organizational KPIs, operational health metrics, reliability goals, and business outcomes.
• Build strong partnerships across engineering, product, security, finance, procurement, and business teams to achieve company objectives.
• Drive executive-level communications, presenting program status, risks, tradeoffs, and recommendations to senior leadership.
• Mentor TPMs and contribute to the growth of program management excellence within CIC.

Basic Qualifications

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, enterprise platforms, or related technology domains.
• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices.
• Experience driving programs across the full software development lifecycle, from concept through deployment and operational support.
• Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes.
• Experience identifying root causes, managing risks, and solving complex organizational and technical challenges.

Preferred Qualifications

• Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure, or large-scale distributed systems environments.
• Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures, and infrastructure automation.
• Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security, or AI/ML platforms.
• Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives.

Type of work model

Hybrid /Onsite / Remote working

• Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/