PBX OPERATOR

Covenant Health is a community-owned, not-for-profit integrated healthcare system headquartered in Knoxville, Tennessee, operating ten hospitals plus outpatient, specialty and oncology services and the Covenant Medical Group physician practices across East Tennessee. It describes itself as the largest employer in its area, with more than 11,000 employees and volunteers and about 1,500 affiliated physicians serving over two million patients a year from sites including Oak Ridge, Morristown, Sevierville, Crossville and Lenoir City. It hires registered nurses, health unit coordinators, laboratory, pharmacy and imaging technicians, sterile processing staff, housekeepers and finance analysts.

covenanthealth.com · HQ: Knoxville, United States · Hospitals & Health Systems · 5000+ employees · Est. 1996

Overview

PBX Operator

Full Time, 80 Hours Per Pay Period, Night Shift

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.

Responsibilities

Answer incoming calls and routes to other departments.
Monitor multiple alarm panels and code phone
Place L.D. calls for physicians.
Page overhead for employees/page codes.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Perform other duties as assigned or requested.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

None

Licensure Requirement:

None

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