Senior Client Solutions Engineer

About Cover Genius

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloes-driven, hesitant.

About the Role

As a Senior Client Solutions Engineer on our Product Team, you will articulate and showcase the value of our product offerings from pre-sales, to guiding partners through the integration process and supporting them post-implementation.

To drive success in this role, you will have a proven track record of technical problem-solving and client engagement, along with a deep understanding of software development and system architecture. As a Senior Client Solutions Engineer, you will need to effectively communicate complex technical concepts to both technical and non-technical stakeholders. You will be responsible for partnering with clients to understand their technical requirements and challenges, and then designing and implementing tailored solutions that align with their needs.

Key Responsibilities

Pre-Sales & Solution Design:

• Work with the Partnership team to assist with new partnership opportunities, prepare technical sales material, develop proof of concepts (POCs) and support demonstrations to win new business

• Design optimal solutions to ensure minimal technical issues, enable opportunities for growth and provide the ideal customer experience

• Effectively communicate complex technical concepts to both technical and non-technical stakeholders.

Integration & Support:

• Develop an in-depth understanding of Cover Genius’ product technology and underlying architectures

• Support multiple partner engagements concurrently, ensuring timely and successful integrations through managing internal and external stakeholders

• Lead technical discovery sessions to understand customer workflows and design custom integration blueprints using our REST APIs.

• Provide hands-on coding assistance, sample scripts, and architectural guidance to customer developers during the onboarding phase.

• Identifying, troubleshooting, reproducing, and determining the root cause of issues that may arise with partner integrations

Growth & Process Improvement:

• Use SQL, Google BigQuery, Google Data Studio and related technologies to identify and present actionable business growth opportunities to partners

• Identify opportunities for improving process, make recommendations and implement changes through automation of activities to optimize client engagements

Skills & Experience

What you will bring:

• 8 or more years programming experience in Python, JavaScript, Java, or PHP

• 8 or more years of experience with web technologies such as HTTP, HTML, JSON, etc

• 8 or more years of customer-facing experience in sales, sales engineering, consulting or related function

• Deep understanding of RESTful JSON APIs & third party integrations is required; experience with diverse API frameworks is a significant plus.

• Proficiency with AI and LLM tooling, including practical experience building or deploying agentic workflows, with the ability to evaluate outputs critically and apply AI to accelerate technical delivery and client engagement

• Strong strategic, analytical and tactical skills; must be able to create plans and then execute individual as well as with a cross-functional team

• Experience in managing technically complex products in a B2B technology environment

• Proven ability to communicate complex ideas in a clear, concise manner both verbally and in writing

• Excellent presentation, organizational, and communication skills, with a proven ability to convey complex ideas clearly and concisely.

• Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What you will have:

• Attention to Detail

• Strong Presentation Skills

• Bias to Action

• Commitment to continuous learning and improvement

• Resilience and adaptability

• Excellent team collaboration

• Customer first focus and attitude

• Exceptional problem solving skills

• First class communication skills

Why Cover Genius?

At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission:

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.

• Act with accountability: We own our commitments and take pride in delivering results that move us forward.

• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.

• Inspire Each Other: We push each other to think bigger and pull together to go further.

• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.

• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Don't just take our word for it - hear about our culture straight from our people here: story time.

Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.

The Legal & Privacy Stuff

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.

*This position offers a base salary range of C$135,000 to C$175,000 annually.