Product Owner (Loyalty)

Makro Core Development Technology is dedicated to enhancing internal systems and tools that drive operational efficiency and support Makro's strategic objectives.

Role Overview:

As a Product Owner within Makro Core Development Technology, you will lead the development and optimization of internal digital products, focusing on improving workflows, minimizing inefficiencies, and enhancing employee satisfaction.

Your role is pivotal in ensuring that internal tools align with business goals and effectively support various departments.

Key Responsibilities:

• Product Vision and Strategy: Define and communicate a clear vision and strategy for internal tools that align with Makro's business objectives.
• Stakeholder Collaboration: Engage with internal stakeholders to understand their needs, gather feedback, and ensure internal tools effectively support their workflows.
• Backlog Management: Prioritize and maintain the product backlog, ensuring alignment with business priorities and user needs.
• Development Oversight: Work closely with engineering and design teams to deliver high-quality internal tools, ensuring timely and budget-conscious delivery.
• User-Centric Design: Advocate for internal users by integrating usability studies and research into product requirements to enhance user satisfaction.
• Performance Monitoring: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of internal tools and drive continuous improvement.
• Change Management: Facilitate the adoption of new tools through effective training and communication strategies.
• Industry Awareness: Stay informed about industry trends and best practices in internal product management and enterprise technology.

Requirements

• Proven experience as a Product Owner or in a similar role, preferably focusing on internal product management.
• Strong understanding of enterprise technology and process automation.
• Experience working in agile environments with cross-functional teams.
• Ability to translate complex business challenges into clear product strategies and execution plans.
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Experience in the retail industry is a plus.
• Fluency in English and Thai language is required.