Release Manager

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

Model: remote

Engagement: full-time

Responsibilities:

• Supervising selected delivery activities related to building new integrations and connected applications

• Ensuring that teams follow established application delivery standards (project lifecycle standard, e.g. project management, ITIL processes)

• Keeping active communication with project stakeholders and the delivery team, ensuring alignment and proactive problem resolution

• Coordinating release activities across project, development, testing, operations and business teams – task planning, resource coordination, deployment oversight

• Identifying and managing release risks, creating rollback plans and recommending mitigation actions

• Monitoring release-process KPIs and reporting delivery and release status to stakeholders

Requirements:

• Hands-on, practical experience with business applications (delivery, rollout, maintenance)

• Proven experience in software delivery as a Delivery Manager or Release Manager, or alternatively as an Operations Manager in an IT environment

• Good knowledge of the project lifecycle and project management practices

• Working knowledge of ITIL processes (change, release, incident management)

• Strong communication and stakeholder management skills, including on the client side

• Assertiveness and confidence – not afraid to challenge decisions, set boundaries and escalate issues

• A proactive, hands-on attitude and the ability to pull things forward without waiting for instructions

• Fluent English

We offer:

• B2B contract (rate negotiated individually, up to 170PLN net/h + VAT)

• Fully remote service delivery

• Broad range of projects (internal, international) - genuine variety of clients and tasks

• Budget for skills development and certifications as part of the collaboration

• Regular collaboration reviews and discussion of project scope

• Additional benefits available as part of the collaboration

• Networking and team-building events for project teams

Tech stack

• ITIL
• Project Management
• release management
• Change Management
• Incident management