Technical Trainer

Assist with the design and delivery of technical training and development coaching within all parts of Crawford & Company UK as part of Crawford Academy, supporting colleagues’ technical and professional development.

Support the technical and professional development of colleagues in the Crawford & Company UK business handling complex and non-complex losses.

The role will be home based with regular UK travel required and will report to MCL People Development Director.

Work with key stakeholders across the business to identify training needs then plan, design, deliver and support training on a range of technical areas in line with agreed best-practice standards.

Assist with the design and hands-on delivery of technical training across the UK business using a number of different methods including virtual and face to face delivery and developing new solutions including audio / video and asynchronous learning.

Using training analysis data and other information and creating solutions to help drive colleagues’ knowledge and expertise that best fit the needs of the business and drive colleagues’ professional and technical development.

Effective ‘business partnering’ with parts of Crawford & Company to deliver excellence in training and development, including technical and soft-skills development. Coaching, mentoring and support with professional qualifications across the business.

Essential:

Effective communicator with ability to present ideas and information at all levels of the organisation. Strong problem-solving skills and ability to identify training needs and design appropriate steps to address them. Strong collaborative mindset and able to effectively manage the needs of multiple stakeholders. Organised and with the ability to demonstrate attention to detail in work undertaken. Ability to work on own initiative and within a team environment.

Extensive experience of MS Office including Outlook, Word, PowerPoint, Excel and SharePoint. Extensive knowledge of training and development and learning theory and best practice in order to apply this to the role. Extensive knowledge of the insurance market and insurance environment generally.

Knowledge of claims handling and loss adjusting best practice. Experience in a training and development environment. Insurance qualifications (Dip CII and / or Dip CILA or progress towards preferred) and claims and loss adjusting experience essential.

Desirable:

Able to communicate effectively by sharing, listening and exchanging information and knowledge at all levels. Build and maintain positive working relationships across the organisation. Demonstrate flexibility within the role alongside the needs of the business. Openminded and prepared to design, test and improve new ways of learning delivery.