Sales Representative

Introduction

ATT, Polokwane

Description

ATT JOB DESCRIPTION
SALES REPRESENTATIVE
POSITION DETAILS
Department ATT
Reports to Key Account Manager
Direct reports As applicable to the role
PURPOSE OF THE ROLE
To sell ATT products and services to prospective and existing customers, achieve sales and profit targets, build long-term customer relationships, grow the customer base, and coordinate the stock, service and operational requirements needed to support customers effectively.
KEY PERFORMANCE AREAS

Financial performance: achieve sales and profit targets set for the branch, quote accurately and on time, protect margins, and avoid losses caused by under-quoting.

Customer relationships: retain existing customers, secure long-term contracts, grow the customer base, and maintain high service standards.

Operational support: ensure stock, tools, equipment, vehicles and other resources are available and fit for purpose.

Sales activity: plan and complete customer visits, contact new prospects, present products and services, follow up consistently, and report progress to the line manager.
KEY RESPONSIBILITIES

1. Sales and Financial Management

Achieve sales and profit targets agreed in sales meetings.

Prepare accurate quotations timeously and maximise profitability by avoiding under-quoting.

Monitor customer payments, outstanding orders and queries, and follow up where required.

Plan weekly customer visits and activities to manage travel and vehicle costs effectively.

Identify and approach at least two new customers per week, as specified in the source job description.

Review sales performance against budget and targets during weekly sales meetings.
2. Customer Service and Account Management

Maintain positive relationships with existing customers and ensure agreed service levels are met.

Use multi-level calling and proactive follow-ups to strengthen customer relationships and identify opportunities.

Address customer complaints promptly and professionally and help prevent vendor complaints against the branch.

Prepare and distribute required monthly reports and arrange customer meetings to review KPIs.

Coordinate breakdown support, ensure the correct paperwork is collected, and assist with order documentation so invoicing can proceed.

Forward monthly surveys, tyre-change slips and scrap reports to the Technical Department and ensure relevant reports are shared with customers.
3. Stock, Orders and Operational Coordination

Plan branch stock levels to meet customer needs while limiting overstock and supporting timely delivery.

Build appropriate combination stock for the customer base and secure stock for end-user customers.

Place orders in time to meet customer requirements and follow up on stock availability.

Assist with stocktaking and stores activities to identify low stock levels and ordering needs.

Ensure vehicles, tools and equipment are checked, certified where required, and maintained in good working condition.

Ensure staff PPE is in order and that required daily safety toolbox talks and checklists are completed where applicable.

Where required, support site staffing in line with company procedures and address staff conduct concerns with HR assistance.
4. Administration, Reporting and Communication

Communicate daily activity and operational requirements to the line manager.

Ensure quotations are forwarded for orders, proof of delivery (POD) documents are completed and handed to Administration, and outstanding purchase orders (POs) are followed up if they remain outstanding for more than five working days.

Compile and submit reports and customer documentation accurately and on time.

Maintain a weekly customer visit planner and report daily actions and progress.

Maintain a professional company image through appropriate conduct, vehicle presentation and housekeeping.
5. Business Development and Continuous Improvement

Identify new prospects and present relevant products and services.

Follow up diligently to convert opportunities and maintain customer satisfaction.

Proactively plan, identify service improvements, and introduce practical ideas or innovations where appropriate.

Support succession initiatives and ongoing efforts to expand the customer base.
DECISION-MAKING CRITERIA

Cost: use stock and resources efficiently within the approved branch budget.

Risk: respond to service failures and risks promptly and support swift recovery.

Efficiency: identify effective solutions that support smooth branch operations.

Resources: help ensure resources are appropriately allocated to meet operational needs.
MINIMUM REQUIREMENTS / QUALIFICATIONS AND EXPERIENCE

Matric.

Basic financial education or knowledge.

Experience in sales and operations.

Earth-mover tyre experience.

Valid driver's licence.
REQUIRED KNOWLEDGE

Company policies and procedures.

Basic financial principles.

Labour law and the mining charter.

Customer service, company products and services.

Technical and commercial procedures.

Sales strategies and trends.

Databases and relevant systems.
REQUIRED SKILLS

Sales, negotiation and presentation skills.

Communication and customer relationship skills.

People and project skills.

Report writing and meeting skills.
BEHAVIOURAL REQUIREMENTS

Honesty and integrity.

Respect for colleagues and others; professional and non-discriminatory conduct.

Customer-focused approach and commitment to building long-term relationships.

Teamwork, adaptability and effective communication.

Positive, confident, proactive and professional conduct.

Commitment to learning and supporting team development.

Accountability, focus and determination to complete assigned responsibilities.

Ability to meet deadlines and minimise unnecessary delays.
SYSTEMS, TOOLS AND SUPPORT
Tools: Skynamo, price list, laptop, reports list, stock list and cell phone.
Support functions: Business Manager, main warehouse, rim factory engineering, Operations, Accounts Receivable, Internal Audit, IT, COO, Stores and Head Office personnel.
ACCEPTANCE
Employee name: ______________________________ Manager name: ______________________________
Employee signature: __________________________ Manager signature: __________________________
Date: _______________________________________ Date: _______________________________________