Customer Support Associate (Maternity Leave Cover)

Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027)

Job Location: London 

Salary: 35-40k GBP

Unfortunately, we are not able to offer visa sponsorship at this time.

About CreativeX

CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.

About the role

The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a Customer Support Associate, you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner.

We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues. You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations.

What you’ll be doing:  

• Providing responsive, tactical support to users by resolving product queries via email or chat
• Becoming a subject-matter expert and owner of our platform and tools
• Triaging and escalating bugs, technical issues, and high-priority client concerns
• Surfacing client feedback to internal stakeholders to help inform product improvements
• Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues
• Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows
• Proactively identifying opportunities to improve client experience and user education through operational insights

What we’re looking for:

• 1-3 years in a customer support or technical support role within a SaaS or tech-driven environment
• Experience supporting enterprise-level customers or working in high-volume support queues
• Demonstrated ability to operate with urgency and accountability
• Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
• Comfortable navigating ambiguity and asking the right questions to get to resolution

  Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates

• Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)

  Experience working at a Series A or B startup is a strong plus

At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application!

What we offer:

Private Medical Insurance and Health Cash Plan (UK)

Generous time off + bank holidays

Education budget to be used for individual learning experiences or grouped with your team for joint learning

Annual subscription to Calm and Headspace for your mental wellbeing

Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business

4-month full pay parenting leave for all employees who have been with the company for one (1) year

Workplace pension scheme provided via a tax-efficient Salary Sacrifice arrangement

CreativeX provides equal employment opportunities for all applicants and employees.