Practice Manager
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 13, 2026.
Run a clinic like it's yours - you'll own the non-clinical management of the clinic and keep it running seamlessly, so our vets and nurses can focus on great vet care.
About Creature Comforts
Creature Comforts is bringing the joy back to vet care. We're a fast-growing group led by vets who know the profession inside out, right up to our co-founder and CEO, Russell. We give clinic teams the chance to help build and grow their own clinic, with the people, time and tools to do it properly. Expect well-staffed teams, capped member numbers and stunning clinics, in a warm, no-ego group where everyone belongs and every win is celebrated, big and small.
How we're different
Build something that's yours: help open a new, fully equipped, tech-enabled clinic or grow an established one, and run it like it's yours, with your own clients and community.
Room to grow: career progression with no ceiling, and hands-on learning from industry leaders along the way.
Time to do it properly: every role works to the top of its qualification, with clear goals and the time, tools and tech to reach them.
As Practice Manager, you'll run the day-to-day operations of the clinic, reporting to the Clinical Director. You'll lead the Practice Host team and own the clinic's performance and client experience, so the clinical team can focus on great care.
What you'll be doing
Leading and developing clinical and non-clinical team members, including Practice Hosts and the Clinic Support Assistant
Overseeing the day-to-day running of the practice, with rotas that protect team wellbeing
Reading the KPIs and P&L, controlling costs and managing debt
Acting early on underperformance, with an action plan alongside your clinic leadership team
Championing our membership model and supporting local marketing and community engagement
Setting exceptional client service standards and handling complaints with empathy
Acting as the link between Central Office and the clinic for brand and marketing
Leading Health & Safety for the clinic and keeping the practice compliant
About you
A proven track record in operational management, ideally in veterinary, healthcare or dental practice
Financial management experience, including P&L, budgeting and payroll
HR experience, including performance management, conflict resolution and employee relations
A-level or equivalent, and GCSE grade 4 (C) or above in Maths and English
Exceptional communication, strong organisation and confident decision-making
An inspiring, approachable leader with a strong ownership mindset
Nice to have: multi-site or growing-business experience, knowledge of the veterinary sector, and a business, management or HR qualification (such as VMG, ILM or CIPD)
What's in it for you
Everyone at every level will have the opportunity to share in the success of Creature Comforts
A competitive reward package and career progression, as we grow across London and beyond
Support for relevant professional development
210 hours' annual leave plus bank holidays, and your birthday off after one year's service
Free pet membership, plus 35% staff discount
Medicash health cash plan
Enhanced maternity, adoption and paternity pay
Employee Assistance Programme and Mental Health First Aiders
Cycle to Work Scheme
Salary sacrifice pension (5% employee, 3% employer)
Monthly peer recognition schemes and celebrating clinic milestones
Regular team and company social events
Free snacks and lunch in clinic
Some benefits are subject to a qualifying period.
Equal opportunities
At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds and experiences, and we actively encourage applications from people of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Ready to apply?
If this sounds like your kind of clinic, we'd love to hear from you.