Senior DevOps Engineer

Who are we?

So you might ask, who’s CreditorWatch? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle-from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and have been named one of AFR’s Top 10 Best Places to Work, as well as certified by Great Place to Work consecutively across 2022-2025.

We are scaling at pace, making this an exciting time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

We're hiring a Senior DevOps Engineer to be a senior individual contributor across our platform agenda. This is not a ticket-queue role. You'll own meaningful slices of the platform end-to-end; driving cloud cost efficiency, making reliability measurable and enforceable, building self-service developer tooling and API infrastructure, and using agentic AI harnesses (including Claude Code and MCP) as a genuine force-multiplier in everyday operations. You'll set technical direction in your areas and raise the bar across a team that punches well above its size.

We run a substantial production platform: dozens of containerised services on AWS ECS Fargate, a fleet of Aurora databases, a large multi-repo GitHub estate, and a Datadog-based observability stack. We're a deliberately lean, high-leverage DevOps team - we scale our impact through automation, strong self-service tooling, and AI rather than through headcount.

You'll report directly to the Head of DevOps in this role.

Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Some of your responsibilities include and are not limited to:

• Drive cost efficiency across a multi-account AWS environment: cost dashboards, budgets, right-sizing of compute and databases, log-volume reduction, storage lifecycle policies, and Savings Plan coverage.
• Eliminate platform risk by retiring end-of-life runtimes, simplifying over-engineered infrastructure, and consolidating accounts with consistent guardrails (SCPs) and tagging.
• Bring AI/Bedrock spend under governance with attribution and budgets.
• Extend SLO coverage across production services and manage SLOs and monitors as code in Terraform.
• Make error budgets actionable, cut alert noise, measure MTTD/MTTR, and integrate alerting cleanly into the incident management workflow.
• Establish and run disaster-recovery drills with documented recovery objectives.
• Extend our reusable CI/CD workflows and golden-path service templates so new services reach production in hours, not days.
• Build out an internal developer platform (self-service deployments, ephemeral environments) and a production API Gateway for external APIs.
• Move secrets to runtime injection via AWS Secrets Manager, harden the container build pipeline, and consolidate infrastructure-as-code onto a single approach.
• Apply agentic AI to incident root-cause analysis and IaC authoring, with sensible human-in-the-loop guardrails.

Our ideal candidate

• 5+ years in DevOps/ Platform/ SRE/ Cloud Engineering, with senior ownership of production systems.
• Deep AWS expertise - ECS/ Fargate, RDS/Aurora (MySQL & PostgreSQL), Lambda, IAM, VPC, S3, CloudWatch, API Gateway - and comfort operating a multi-account AWS Organisation.
• Terraform at production scale: modules, workspaces, multi-environment, and code-review discipline.
• CI/CD with GitHub Actions - reusable workflows, composite actions, and OIDC-based cloud authentication.
• Containers & Docker - building, securing, and operating containerised workloads.
• Observability - hands-on with Datadog (or Prometheus/Grafana/New Relic equivalents): APM, SLOs, monitors-as-code, and log/metric/trace pipelines.
• Cloud cost management (FinOps) - right-sizing, Savings Plans/RIs, and cost attribution through tagging.
• Reliability practice - SLOs, error budgets, on-call, blameless RCA, and MTTR/MTTD measurement.
• Strong scripting (Python and/or Bash) and the ability to work across a polyglot codebase (PHP, TypeScript, Python).
• Security-conscious by default: least-privilege IAM, secrets management, and WAF/GuardDuty/Security Hub-style controls.
• AI-augmented engineering - fluent with agentic coding harnesses (e.g. Claude Code) and MCP, building reusable skills and prompts to automate operational toil. You treat AI as a core part of your workflow, not an afterthought.

More than just work

Keep Active - All employees get a Fitness First Platinum gym membership.

Daily Fuel - Barista-made coffee, breakfast, snacks, lunches and drinks on us - we got you!

Phone Credits - We pay you $50 per month to put towards your plans - how good.

Wellness Days - Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

Monthly Massages - We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

Bonus Shares - We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

Fun Activities - We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) - these monthly team building activities will keep you feeling valued and connected.

Legal Services - Our employees get access to free legal services - from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

The 1%’ers add up - Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

We are dependable and trustworthy - Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

We are committed to growth - Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

Our people make the difference - Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process - We like to keep it simple!

• Phone Screening - A deep dive into the company, role and experience required, including a thorough review of your match to the role - let’s get to know each other and ensure the opportunity is a match!
• Hiring Manager Meeting - This is an opportunity to showcase why your background and skill set aligns to the role and ask questions - be as curious as you want!
• Functional Meeting - Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
• Values Meeting - We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.