Collections Officer

CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals. Our mission is to revolutionize access to credit and investment, enabling individuals to take charge of their financial well-being.

Job Title: Collections Officer

Department: Collections

Job Type: Full Time/Hybrid

Level: Junior - Mid

Purpose Statement

We are seeking a highly motivated Collections Officer to join our team and to play a vital role in managing overdue accounts and facilitating effective debt recovery. As a Collections Officer, your purpose is to ensure the financial well-being of our organization by managing overdue accounts and facilitating debt recovery. Through empathetic communication and negotiation, you will seek solutions that benefit both customers and our company. Your efforts will contribute to maintaining financial stability while upholding ethical practices and compliance standards.

Responsibilities

• Contact customers with overdue accounts to discuss outstanding payments and negotiate repayment terms.

• Utilize effective communication to maintain customer relationships while seeking timely debt recovery.

• Empathetically assist customers in finding suitable solutions to resolve payment issues.

• Record and update customer interactions, payment arrangements, and account statuses accurately.

• Investigate customers’ repayment ability and assess the potential risk.

• Analyze accounts to determine appropriate collection strategies and escalate cases as necessary.

• Collaborate with internal teams to address customer inquiries and resolve disputes.

• Follow-up on agreed-upon repayment plans, monitoring progress and ensuring compliance.

• Adhere to industry regulations and ethical practices when dealing with debt collection.

• Prepare and present reports on collections activities, trends, and outcomes to management.

• Continuously improve collections processes and contribute to optimizing strategies.

• Handle sensitive customer information with confidentiality and professionalism.

• Stay updated on industry trends and best practices in debt recovery.

Requirements

• HND/Bachelor's Degree in a related field is a plus..

• Minimum 2years proven experience in collections, credit control, or a similar role.

• Strong interpersonal and communication skills for effective customer engagement.

• Empathy, patience and resilience when dealing with customers facing financial difficulties.

• Negotiation skills to establish reasonable repayment plans and agreements.

• Professionalism and integrity in handling sensitive customer information.

• Organizational skills to manage multiple accounts and prioritize tasks.

• Proficiency in using collections software and Microsoft Office applications.

• Continuous learning attitude to stay updated on industry trends and best practices.

• Analytical skills to assess accounts and recommend appropriate collection strategies.

• Attention to detail for accurate documentation of customer interactions and arrangements.

• Knowledge of debt collection laws, regulations, and ethical practices.

• Relevant training & certifications.

• Willing to resume immediately.

Benefits

• Competitive salary package with performance-based incentives.
• Professional development opportunities.
• A collaborative and inclusive work culture that fosters growth and innovation.
• Opportunity to work with cutting-edge products and technologies.
• Supportive and approachable management team dedicated to your success.