Associate : Feedback Calling
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Feb 4, 2026. Crepdog Crew scores D on the Alion truth index.
About the Company:
CrepDog Crew is India’s biggest streetwear and sneaker ecosystem - combining premium retail stores, curated online platforms, and homegrown designer brands. With experiential stores in Delhi, Mumbai, and Hyderabad, CDC is not just a retailer but a cultural engine shaping fashion in India.
Job Description:
We are looking for aAssociate : Feedback Calling to manage outbound calls to customers for order delivery confirmation, feedback collection, and review monitoring. The role involves interacting with international clients, updating CRM systems, and ensuring a positive post-delivery customer experience.
Responsibilities:
- Conduct 40-60 structured outbound calls daily to collect product feedback and reviews from existing customers
- Modulate voice tone, pitch, and pace based on customer cues - shifting from warm and welcoming to attentive and probing as the conversation demands
- Create a conversational, experiential call flow so customers feel they had a meaningful dialogue, not a scripted questionnaire
- Use active listening techniques to pick up on unspoken cues and probe deeper for genuine, quality feedback
- Maintain high energy and consistency across all calls throughout the shift without drop in articulation or warmth
- Log feedback accurately in the CRM and flag any critical insights to the team lead
Looking for:
- 0-2 years of experience in outbound calling, customer service, or any communication-heavy role and freshers with exceptional spoken skills are strongly encouraged to apply.
- Excellent english speaking with flawless pronunciation, rich vocabulary, natural sentence construction
- Proven ability to modulate voice - control pace, warmth, emphasis, and energy across different customer personalities
- Prior experience in outbound calling, customer service, tele-counselling, or radio/media is a strong plus
- Naturally empathetic and curious -someone who genuinely enjoys talking to people and drawing out their stories.
Location: Delhi (Saket; Monday-Saturday)
Employment Type: Full-time
Department: Founder's Office
Why Join Us:
> Be part of one of India’s most exciting streetwear and lifestyle brands.
> Opportunity to shape hiring strategies as we expand our retail presence.
> Dynamic, creative, and growth-oriented work culture.
> Work with a passionate team driving the streetwear community in India.