Operations Manager

Company: Crepdog Crew

Industry Preferred: Luxury D2C Fashion | Sneakers | Streetwear

Location: Saket, New Delhi

Experience: 7-8 Years

Role Overview

As the Operations Manager, you will be responsible for managing and optimizing the end-to-end operations of the business. This role requires a strategic and execution-focused professional who can oversee Supply Chain, Procurement, Inventory Management, Warehouse Operations, Logistics, Customer Operations, Vendor Management, Marketplace Operations, and Cross-functional Coordination.

You will work directly with the Founder to streamline business operations, improve efficiencies, implement scalable processes, and support the company's growth objectives.

Key Responsibilities

1) Business Operations

• Work closely with the Founder to execute operational strategies and business priorities.
• Drive end-to-end operational excellence across all business functions.
• Ensure smooth coordination between internal teams and external partners.

2) Supply Chain & Procurement

• Manage end-to-end supply chain operations from sourcing to customer delivery.
• Coordinate with manufacturers, vendors, and suppliers to ensure timely procurement.
• Optimize procurement planning and vendor performance.

3) Inventory Management

• Monitor inventory planning, forecasting, and replenishment.
• Maintain inventory accuracy across warehouses and sales channels.
• Conduct inventory audits and implement inventory control measures.

4) Warehouse & Fulfillment

• Oversee warehouse operations, including receiving, storage, picking, packing, dispatch, and inventory control.
• Ensure timely order fulfillment while maintaining operational SLAs.
• Improve warehouse productivity and operational efficiency.

5) Logistics & Delivery

• Manage courier and third-party logistics (3PL) partners.
• Monitor shipping performance, delivery timelines, and logistics costs.
• Ensure smooth last-mile delivery and reverse logistics operations.

6) Customer Operations

• Oversee order lifecycle management from order placement to successful delivery.
• Coordinate returns, exchanges, refunds, and customer escalations.
• Work closely with the Customer Experience team to enhance post-purchase satisfaction.

7) Marketplace & D2C Operations

• Working knowledge of Shopify, included but not limited to order fulfillment, listings, etc.
• Ensure inventory synchronization and seamless order processing across channels.
• Support product launches, promotions, and high-volume sales events.

8) Process Excellence

• Develop and implement SOPs across all operational functions.
• Identify process gaps and implement scalable improvements.
• Drive automation initiatives to improve operational efficiency.

9) Vendor & Stakeholder Management

• Build and manage relationships with suppliers, logistics partners, packaging vendors, and other service providers.
• Monitor vendor performance and ensure SLA compliance.
• Negotiate contracts and drive cost optimization.

10) Team Leadership

• Lead and mentor operations teams across different functions.
• Set KPIs, monitor team performance, and ensure accountability.
• Foster a culture of collaboration, ownership, and continuous improvement.

11) Reporting & Business Analytics

• Prepare operational dashboards and MIS reports.
• Track key business metrics and identify improvement opportunities.
• Present operational insights and recommendations to the Founder.