GSOC Lead

Who We Are Looking For

As the Global Security Operations Center (GSOC) Lead, you will oversee and lead the GSOC team to deliver unparalleled security services, ensuring operational excellence and adherence to the highest industry standards. This role requires a strategic vision and a commitment to continuous improvement, focusing on quality assurance, client relationship management, strong communication, time management, attention to detail, and team leadership.

What You Will Work On

GSOC Leadership and Team Development: Lead, inspire, and manage a team of highly skilled security professionals. Promote a culture of excellence, discipline, innovation, and continuous learning. Mentor and develop staff to ensure they meet the highest standards in security operations.

Strategic Vision and Operational Oversight: Work with stakeholders to day-to-day operational conditions & execute the GSOC’s evolving strategic vision, aligning it with the company’s global security strategy. Ensure seamless 24/7 operations focused on threat detection, risk assessment, and incident response, maintaining the highest level of readiness.

Client Relationship Management: Establish and maintain positive relationships with clients, ensuring all communications are professional and addressing any concerns promptly to ensure resolution is satisfactory.

Project Management: The GSOC Lead must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. They must also provide regular project updates to the client and Crisis24's management team.

Quality Assurance and Continuous Improvement: Oversee the quality of work performed by the team, conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and effectiveness.

Security Protocols and Crisis Management: Establish and enforce stringent security protocols and develop comprehensive crisis management plans. Lead the team in managing critical incidents effectively to minimize impact.

Technology and Security Program Development: Stay informed on security technology & best practices and make benchmarking & optimization recommendations to our client to assist in meeting or exceed industry standards for safety & readiness.

Risk Analysis and Global Coordination: Assist in conducting & coordinating OSINT, research requests, and event/risk assessments to increase the client’s awareness on threats & safety concerns.

Procedural Updates and Personnel Issues: Review and implement procedural updates based on team feedback. Address and support personnel issues, maintaining privacy and providing guidance to enhance work performance. They must also provide feedback to the Crisis24 Regional Director & Director level leadership for HR escalations and ensure that employee privacy is maintained.

Reporting and Communication: Provide detailed reports to senior management and clients with insights, metrics, and recommendations to enhance security measures. Ensure effective communication channels are maintained.

Payroll: Input & triage weekly pay & monthly expense report information, ensuring all payroll transactions are accurate with the live schedule. Escalate & help resolve any identified payroll discrepancies in a timely manner.

Scheduling & Coverage: The GSOC Lead must master navigating Crisis24 administratively, triaging requests to the appropriate stakeholder to support employee needs. The GSOC Lead must make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. They must also communicate with Crisis24 and client management as appropriate on schedule changes.

 What You Will Bring  

Bachelor’sdegreeinarelatedfieldisstronglypreferred.Eitherbachelor'sdegreeor equivalent military experience

Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security

Mustbewell-versedincurrenttechnologiesandopen-sourcesearchmethodologies

Must be a competent user of Microsoft Suite, Slack, and other similar tools

Must be willing to sign an NDA and maintain strict confidentiality

Must be able to communicate effectively, both verbally and in writing

Ability to maintain a professional demeanor during stressful situations

Must be able to quickly adapt and excel in dynamic situations

Demonstrated organizational and time management skills

Successful client management experience

A demonstrated history of effective conflict resolution skills

Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations

Ability to attend training events that fall outside normal work hours

Ability to work 8 to 12-hour shifts both days and nights

Experience working with Genetec (CCTV/Alarm Monitoring)is strongly preferred

 Work environment

This job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following.

Undergo and meet company standards for background and reference checks, and drug tests if required

Exposure to sensitive and confidential information

Regular computer usage

Ability to handle multiple tasks concurrently

Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment

Must be flexible with the ability to work evenings, odd hours, and weekends with little notice