Operations Specialist (Day Shift)

Key Responsibilities Include:

Serving as the primary point of contact between clients, vendors, and other teams. 

Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.

Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.

Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.

Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.

Answering phone calls and disseminating the information to relevant parties. 

Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.

Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.

Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.

Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.

Ensuring compliance with safety standards, operational directives, and national and regional regulations.

Resolving operational issues, client concerns, and service satisfaction matters.

Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.

Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications:

Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience

Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response

Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.

Must be willing to sign an NDA and maintain strict confidentiality

Must be able to communicate effectively, both verbally and in writing

Ability to maintain a professional demeanor during stressful situations

Must be able to quickly adapt and excel in dynamic situations

Demonstrated organizational and time management skills

Successful client management experience

A demonstrated history of effective conflict resolution skills

Ability to attend training events that fall outside normal work hours

Work Environment & Physical/Mental Demands:

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

Must undergo and meet company standards for background and reference checks, and drug tests if required

Exposure to sensitive and confidential information

Regular computer usage

Ability to handle multiple tasks concurrently

Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment

Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling

Must be flexible with the ability to work evenings, odd hours, and weekends with little notice

Frequent sitting and/or standing

Available Shifts

Day Shift: 6:00 AM – 2:00 PM

Training Schedule:All new hires will complete a mandatory training period from 8:00 AM – 4:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.