Contracts Operations Specialist Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

What It Means to Be a Consultant at Crowe

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Job Profile Summary

The Contracts Operations Specialist (Senior Associate) supports the day-to-day operations of the Contracts pillar within Consulting Quality & Risk Management. Based in Noida, this role executes standardized contract intake, creation, and administration activities, and provides extended-hours coverage that keeps the contracting queue moving across time zones. This is a fast-paced, high-volume environment: the person in this role will manage competing deadlines, shift priorities quickly, and maintain accuracy and compliance under time pressure.

This position requires strong attention to detail, organizational skills, and the ability to communicate effectively across a distributed, US-and-India team. The Specialist works closely with Contracts Managers, the Assistant Director, and cross-functional stakeholders (Legal, Risk, and business-unit leadership) to ensure efficient contract lifecycle management.

Key Responsibilities

• Execute standardized contract intake, drafting, and creation activities, including simple and time-sensitive requests, in accordance with firm policies and regulations.

• Monitor shared mailbox and administer day-to-day workflow: uploads, execution steps, opportunity close initiation, Legal review requests, and redlines.

• Support administration of the contract management system (Icertis) to ensure data integrity, technical document setup, accurate reporting, and timely status updates.

• Proactively monitor contract movement and identify stalled, slow-moving, or stopped matters for resolution or escalation.

• Help identify and implement improvements to contract management processes, working with Contracts leadership to streamline workflows and reduce inefficiencies.

• Partner with internal stakeholders - including Legal, Risk Management, Client-facing teams, and business-unit leaders - to ensure alignment on contract documentation and engagement processes.

• Assist in the preparation of contract-related reports, ensuring accurate data capture and up-to-date documentation.

• Maintain clear handoffs and documentation to support seamless coordination with U.S.-based team members.

• Support training on contract management workflows and technology tools as needed.

Required Qualifications

• Bachelor's degree or equivalent work experience in business, law, or a related field.

• 3-5 years of experience in contract administration, contract management, legal support, or operations, ideally within a consulting or professional services environment.
• Working Hours: 12:00 PM IST - 9:00 PM IST

• Familiarity with contract management systems, particularly Icertis.

• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, D365), ServiceNow, & AI productivity tools.

• Ability to manage multiple priorities and meet critical deadlines while maintaining accuracy and quality.

• Team-oriented, with experience working with diverse teams.

• Ability to leverage available resources and contribute through others.

• Strong written and verbal communication skills, with the ability to communicate effectively across teams, time zones, and levels of seniority.

• Demonstrated ability to manage multiple tasks and deadlines in a high-paced, high-volume environment.

• High attention to detail and strong organizational skills.

• Strong organizational, interpersonal, and presentation skills.

• Demonstrated professionalism and confidentiality when handling sensitive information.

• US Collaboration: willingness to work 4-5 hours of daily live overlap with U.S. Eastern Time (EST/EDT) teams for standups, handovers, and real-time collaboration to start.

• Candidate must have reliable means of commuting to and from local office.

Preferred Qualifications

• Experience supporting projects or workflows related to contract management.

• Ability to identify areas for process improvement and propose practical solutions.

• Understanding of professional services business practices and priorities.

• Experience working in a global capability center or similar distributed operating model supporting U.S.-based stakeholders.

Work Environment

This role sits within a growing, fast-paced Contracts function supporting a high volume of consulting engagements. Priorities can shift quickly, and the Specialist should be comfortable balancing routine, standardized work with time-sensitive requests. The role is based in Noida, India, and works to provide extended coverage aligned with U.S. business-day overlap. US collaboration is required with shift flexibility possible upon demonstration of functional proficiency.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.