Engagement Coordinator

Job Description - Engagement Coordinator - Blr

Title - Location Engagement Coordinator

Role - Individual Contributor 2

Location: Bangalore

Role Purpose

The Location Engagement & Cross-Business Collaboration specialist is responsible for creating stronger connections, collaboration and knowledge sharing across Business Units (BUs) and functions operating from the location.

The role will support in execution of initiatives that help employees understand different businesses and functions, build networks beyond their immediate teams, exchange skills and expertise, solve common business challenges, and develop a stronger sense of "One Location."

This role will work closely with BU leaders, functional leaders, HR, Technology, Finance, Operations, Communications and employee volunteers to convert cross-functional engagement ideas into sustainable programmes with measurable business and employee impact.

Key Responsibilities

Role Purpose

Support the delivery of the location-wide engagement and cross-business collaboration agenda by connecting teams, coordinating initiatives, driving communication and tracking participation and outcomes.

Key Responsibilities

• Coordinate location-wide engagement and cross-BU initiatives.
• Partner with BU and functional champions to drive participation.
• Manage the annual location engagement calendar.
• Coordinate activities such as Coffee Connect, Know My Business and cross-business forums.
• Support communication campaigns, invitations and employee updates.
• Organize meetings, events and collaboration sessions.
• Maintain stakeholders and champion networks across the location.
• Track participation, employee feedback and effectiveness.
• Capture and showcase collaboration stories and quick wins.
• Support the Lead with leadership updates, presentations and governance.
• Identify opportunities to continuously improve employee connection across BUs/functions.

Key Measures of Success

Success should be measured by more than the number of events conducted.

Suggested KPIs include:

Participation

• Number and percentage of BUs/functions participating.
• Number of employees participating.
• Repeat participation rate.
• Diversity of participation across businesses and levels.

Collaboration

• Number of cross-BU connections or collaborations established.
• Number of cross-functional SMEs contributing.

Knowledge Sharing

• Number of Know My Business / Skills Exchange sessions.
• Participation and feedback.
• Number of employees contributing as speakers, trainers or SMEs.

Employee Experience

• Employee feedback on understanding other BUs/functions.
• Employee perception of cross-BU collaboration.
• Feedback on accessibility and visibility of leadership.

Experience & Qualifications

• Bachelor’s degree in business, Management, Human Resources, Communications, or a related discipline; postgraduate qualification is desirable.
• 5-8 years of experience in one or more areas such as employee engagement, programme management, business operations, HR, organizational development, internal communications, learning, project management or transformation.
• Demonstrated experience managing programmes involving multiple stakeholders.
• Strong project and event management capability.
• Excellent written and verbal communication skills.
• Strong facilitation and presentation skills.
• Ability to build relationships and influence across different levels and functions.
• Ability to operate effectively in a matrix organization.
• Strong organizational skills with the ability to manage multiple initiatives simultaneously.
• Comfortable working with senior leaders and coordinating across diverse businesses.

Preferred

• Experience working in a global or multi-business organization.
• Experience with employee engagement or cross-functional transformation initiatives.
• Familiarity with Microsoft 365 tools, including Teams, SharePoint, Forms and Copilot.
• Experience tracking programme outcomes and presenting insights to senior leadership.