Retail Store Assistant Manager (Backcountry)

At Backcountry, our mission is to connect people to their passions. Our five online stores-Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap-aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

Backcountry is seeking a highly motivated and organized Retail Store Assistant Manager to assist our Retail Manager in the daily operations of our brick-and-mortar retail store. The ideal candidate will be passionate about the outdoors and have experience in retail management, as well as excellent communication and customer service skills.

This role is challenging - above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Retail Store Manager.

What you get to do every day:

• Assist the Store Manager in managing the day-to-day operations of the retail store, including inventory management, visual merchandising, and customer service
• Ensure that the store is always clean, organized and well-stocked
• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Train and supervise retail staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service
• Protect store assets following loss prevention and safety standards
• Develop and maintain relationships with customers to build customer loyalty and repeat business
• Assist in the development and implementation of marketing and promotional activities to increase sales

What you bring to the role:

• 2-3 years of experience in retail management
• Passion for outdoor activities and knowledge of outdoor gear and apparel
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong leadership and team management skills
• Knowledge of retail operations, inventory management, and visual merchandising
• Proficiency in Microsoft Office and point-of-sale systems
• Ability to work flexible hours, including holidays, evenings and weekends