System Reliability Engineer (Data Centre)

You will be part of a dynamic team responsible for ensuring the reliability, availability, and performance of our data centre's IT operations. As a System Reliability Engineer (Data Centre), you will oversee the day-to-day IT operations within the data centre, working closely with various teams to ensure seamless IT service delivery. While knowledge of data centre power and cooling infrastructure is beneficial, the primary focus of this role is on IT operations. You will collaborate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure as needed. You must have a good understanding of cloud infrastructure technologies, architecture, and site reliability engineering (SRE) principles.

Responsibilities

• Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management
• Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis
• Develop and maintain documentation on IT infrastructure, operations, and procedures within the data centre
• Perform capacity planning to ensure IT infrastructure is scalable for future demands
• Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure
• Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks
• Implement and manage remote management tools for out-of-band access and control of IT devices and servers
• Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability

Requirements (Minimum Qualifications)

• A degree or professional qualification in Computer Science, Computer or Electrical Engineering, Information Technology or a related field
• Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies
• Proficient in IT management software and tools
• 2 years of working experience in IT operations is preferred
• Fresh graduates are welcomed to apply